Privacy Policy

Last updated: January 1, 2025

1. Introduction

AgentZap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered appointment scheduling and customer service platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name, email address, and phone number
  • Business name and address
  • Payment and billing information
  • Account credentials
  • Communication preferences

2.2 Usage Data

We automatically collect certain information when you use our services:

  • Device and browser information
  • IP address and location data
  • Usage patterns and feature interactions
  • Call recordings and transcripts (with consent)
  • Appointment and scheduling data

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our AI receptionist services
  • Process appointments and scheduling requests
  • Improve and personalize user experience
  • Send service updates and marketing communications
  • Analyze usage patterns and optimize performance
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, analytics)
  • Integration Partners: When you connect third-party services (CRMs, calendars, etc.) through our integrations
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Access controls and authentication protocols
  • SOC 2 Type II compliance

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your data

8. GDPR Compliance (EU Users)

For users in the European Economic Area, we process data under lawful bases including consent, contract performance, and legitimate interests. You have additional rights under GDPR, including the right to lodge complaints with supervisory authorities.

9. CCPA Compliance (California Users)

California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

10. HIPAA Compliance (Healthcare)

For healthcare customers handling Protected Health Information (PHI), we offer HIPAA-compliant solutions with Business Associate Agreements (BAA). Contact us for details on our healthcare-specific data protection measures.

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, see our cookie policy.

12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where applicable.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@agentzap.ai
  • Address: AgentZap Inc., 123 AI Boulevard, San Francisco, CA 94105

Ready to get started? Try AgentZap free for 14 days.

No credit card required. Cancel anytime.

Start Free TrialBook a Demo