AgentZap's AI receptionist answers every call 24/7, detects heating and cooling emergencies, captures job details, and dispatches your technicians instantly—even at 2 AM when the furnace fails.
4.9 on G2
4.8 on Capterra
500+
HVAC Contractors
75,000+
Service Calls Captured Monthly
When technicians are on job sites, phones go to voicemail. Every missed call is a job handed to competitors.
$130B
US HVAC industry revenue in 2024
Source: IBISWorld
62%
of HVAC calls come outside business hours
Source: ACHR News
$350+
average service call value lost per missed call
Source: Contractor Magazine
85%
of callers won't leave voicemail—they call the next contractor
Source: Forbes
From emergency call to dispatched technician in minutes
Your AI receptionist answers instantly, 24/7—no hold times, no voicemail, even at 2 AM during a cold snap.
The AI identifies urgency: no heat, AC failure, gas smell, or carbon monoxide concern. Emergencies are flagged instantly.
Customer name, address, equipment type, problem description, and preferred timing—all collected and logged automatically.
On-call technician receives instant SMS alert with all job details. ServiceTitan/Housecall Pro updated automatically.
"Thank you for calling Comfort Zone HVAC. This is Max, how can I help you?"
"Hi, my furnace stopped working and it's freezing in here. We have a baby in the house."
"I understand this is urgent, especially with a baby at home. Let me get a technician out to you as quickly as possible. Can I get your address and the best phone number to reach you?"
"Sure, it's 142 Oak Street, and my number is 555-0123."
"Got it. I'm flagging this as a heating emergency and alerting our on-call technician right now. What type of furnace do you have, and do you know approximately how old it is?"
Every feature designed to help you capture more jobs and respond to emergencies faster
AI recognizes urgent situations—no heat, AC failure, gas smell, carbon monoxide—and immediately flags them as emergencies with instant technician alerts.
Every call answered instantly—during business hours, after hours, weekends, and holidays. No hold times, no voicemail, even during peak demand.
Captures customer name, address, equipment type and age, detailed problem description, urgency level, and scheduling preferences—all organized for dispatch.
Route calls to the right technician based on location, specialty (heating vs cooling vs commercial), or on-call schedule. Reduce response time significantly.
Book routine service appointments, AC tune-ups, furnace inspections, and filter replacements. Sync with your calendar and send automatic reminders.
Job details sent via SMS or push notification to technicians instantly. On-call staff can respond from anywhere with full customer information.
Track call volume, peak hours, emergency frequency, and job conversion rates. Understand seasonal patterns and optimize technician scheduling.
During heat waves or cold snaps, handle unlimited calls at once. No customer waits on hold while others get help.
AI handles calls in English and Spanish fluently. Serve diverse communities and expand your customer base.
AgentZap connects with the dispatch and field service tools you already use
ServiceTitan
Housecall Pro
Jobber
FieldEdge
Service Fusion
ServiceM8
Workiz
Sera
Google Calendar
Outlook
QuickBooks
Stripe
Square
Twilio SMS
Zapier
Slack
HubSpot
Salesforce
Plus 5,000+ more apps via Zapier and our API
Compare the true cost of hiring vs. AgentZap's AI receptionist
Limitation: Only covers 40 hours/week. After-hours emergencies (62% of calls) go to voicemail and competitors.
Includes: 24/7/365 coverage, unlimited simultaneous calls, emergency detection, dispatch integration, and no sick days or vacation.
Annual Savings: $42,212 - $57,212
That's enough to buy a new service van or add another technician.
Some situations need your immediate attention. AgentZap recognizes these and connects callers to your team instantly.
"We were losing 8-10 calls a day when technicians were on jobs. AgentZap captures every single one now. Last month alone, we booked 47 additional service calls we would have missed. The ROI is incredible."
Mike Rodriguez
Owner, Comfort Zone HVAC
Phoenix, AZ
47 extra jobs/month
"The emergency detection is a game-changer. At 3 AM when a furnace dies, the AI captures the job, flags it as urgent, and texts my on-call guy—all while I sleep. We've never responded to emergencies faster."
Jennifer Walsh
Operations Manager, Arctic Air Services
Minneapolis, MN
15 min avg emergency response
"During the summer heat wave, we got 200+ calls in one day. A receptionist would have collapsed. The AI handled every single one, no hold times, and we booked a record month. Worth every penny."
David Chen
Owner, CoolBreeze HVAC
Austin, TX
200+ calls handled in one day
Every call answered immediately, 24/7.
Detects and prioritizes urgent HVAC issues.
Full coverage for less than one month of salary.
ServiceTitan, Housecall Pro—all connected.
Start free. Upgrade when you're ready. No contracts.
$139/mo
Perfect for solo technicians
$279/mo
Great for small HVAC teams
$399/mo
For busy HVAC companies
An AI receptionist for HVAC is an intelligent voice assistant that answers phone calls 24/7, captures job details, detects emergencies, schedules service appointments, and dispatches technicians—all without human intervention. Unlike traditional answering services, AgentZap's AI receptionist understands HVAC terminology (furnace, compressor, refrigerant, heat pump), prioritizes urgent calls, and integrates directly with your dispatch software like ServiceTitan or Housecall Pro.
Yes, emergency detection is a core feature. The AI recognizes urgent situations—no heat in winter, AC failure in summer, carbon monoxide concerns, gas leaks—and immediately flags them as emergencies. These calls trigger instant SMS/push alerts to on-call technicians, ensuring you respond to emergencies within minutes, not hours.
AgentZap's AI receptionist gathers comprehensive job information during every call: customer name and contact info, service address, equipment type and age, detailed problem description, urgency level, and scheduling preferences. All details are automatically logged to your CRM or dispatch software, ready for technician assignment.
Yes, 24/7/365 coverage is the primary benefit. HVAC emergencies don't wait for business hours—furnaces fail at 2 AM, AC units die on Sunday afternoons. AgentZap answers every call instantly, captures job details, and alerts your on-call technicians regardless of time. You never miss an emergency service call again.
Hiring an HVAC office receptionist costs $35,000-$48,000+ annually (salary, benefits, training) and only covers 40 hours per week. AgentZap's AI receptionist costs $139-$399/month ($1,668-$4,788/year) for unlimited 24/7 coverage—a savings of 90% or more. Plus, the AI handles unlimited simultaneous calls during peak demand.
AgentZap integrates with all major HVAC and field service platforms including ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, ServiceM8, and Workiz. Every call is automatically logged with job details, customer information, and urgency level. Technicians receive dispatch notifications instantly.
Absolutely. The AI handles routine scheduling for seasonal maintenance, AC tune-ups, furnace inspections, and filter replacements. It checks technician availability in real-time, books appointments directly into your calendar, sends confirmation texts to customers, and manages reminders to reduce no-shows.
AgentZap's AI receptionist recognizes when human intervention is needed. For true emergencies, it can immediately transfer to your on-call technician. For complex technical questions or upset customers, it schedules priority callbacks. You control which situations trigger transfers based on keywords, urgency, or caller history.
Unlike human receptionists who can only handle one call at a time, AgentZap handles unlimited simultaneous calls. During a heat wave or cold snap when your phone rings constantly, every single caller gets immediate attention. No hold times, no voicemail, no lost jobs.
The AI introduces itself professionally and focuses on solving the customer's problem quickly. Most customers care more about getting help fast than whether the receptionist is human or AI. The experience is conversational, natural, and gets callers the service they need.
Most HVAC companies are live within 15 minutes. You connect your calendar, set up your service types and pricing, configure emergency keywords, and choose your dispatch preferences. Our HVAC-specific templates include pre-built scripts for heating emergencies, AC repairs, maintenance scheduling, and new system estimates.
Yes, AgentZap handles both residential and commercial calls. The AI can differentiate between homeowner service calls and commercial property manager requests, routing each appropriately. Commercial calls can be flagged for priority handling or routed to your commercial service division.
Every missed call is a $350+ service job walking to a competitor. Start capturing every emergency today with AgentZap's AI receptionist.