Vet Clinic Improves Response for 35+ Daily Calls
Pet parents get answers while staff focuses on patients
The Challenge
Pawsome Pet Clinic in Atlanta was overwhelmed with phone calls. With 35+ calls per day about appointments, medications, post-surgery questions, and emergencies, the front desk staff couldn't keep up. Pet parents were frustrated by hold times, and staff was stressed.
“We love our clients, but the phone was ringing constantly,” says owner Dr. Rachel Kim. “My technicians were being pulled away from patient care to answer calls. Pet parents on hold were getting upset. Something had to change.”
The Solution
Dr. Kim implemented AgentZap as the clinic's first line of phone support. The AI receptionist handles appointment scheduling, prescription refill requests, answers common questions about services and hours, and triages urgent calls.
For true emergencies, AgentZap immediately alerts staff. For medication questions, it collects the pet's information and sends a message to the appropriate veterinarian. Routine calls never interrupt patient care.
“Our clients love that someone always answers. They can book appointments at midnight if they want. My staff loves that they can focus on the pets in front of them instead of constantly answering the phone.”
The Results
Within 90 days of implementing AgentZap, Pawsome Pet Clinic saw dramatic improvements:
- 52% increase in appointments from pet parents who previously couldn't get through
- 35+ calls handled daily without adding front desk staff
- 20 hours saved weekly for technicians and front desk staff
- 4.9-star client satisfaction with faster response times
The clinic has since added a second veterinarian and expanded hours, with AgentZap scaling seamlessly to handle the increased call volume.
Features Used
About Pawsome Pet Clinic
Pawsome Pet Clinic is a full-service veterinary hospital in Atlanta, Georgia, serving dogs, cats, and small animals since 2017. With 2 veterinarians and a team of 8 technicians, they provide wellness exams, surgery, dental care, and emergency services to over 3,000 pet families in the metro area.
Ready to Improve Your Responsiveness?
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