AI Receptionist Reduces No-Shows by 87% for Dental Practice
24/7 appointment management without adding front desk staff
The Challenge
Premier Dental Care, a thriving family dental practice in Austin, was losing over $50,000 annually to no-shows and last-minute cancellations. Despite having a dedicated front desk team, they struggled to confirm appointments and manage the constant flow of scheduling requests.
“We were spending hours every day calling patients to confirm appointments,” explains Dr. Sarah Mitchell. “But with a busy practice, our front desk staff simply couldn't keep up. We were losing revenue and our team was burned out.”
The Solution
After discovering AgentZap at a dental conference, Dr. Mitchell decided to implement the AI receptionist to handle appointment confirmations, reminders, and rescheduling. The setup took less than a day.
AgentZap now automatically sends appointment reminders via SMS and phone call, handles rescheduling requests 24/7, and follows up with patients who haven't confirmed. The AI seamlessly integrates with their existing practice management software.
“The ROI was immediate. We paid for a full year of AgentZap in the first month just from recovered appointments. Our front desk team can now focus on patients in the office instead of being glued to the phone.”
The Results
Within the first month of using AgentZap, Premier Dental Care saw dramatic improvements:
- 87% reduction in no-shows through automated reminders and easy rescheduling
- $52,000 in recovered annual revenue from appointments that would have been missed
- 15+ hours saved weekly on appointment confirmation calls
- 4.9-star patient satisfaction rating for scheduling experience
The practice has since expanded and added a second location, using AgentZap to manage scheduling across both offices seamlessly.
Features Used
About Premier Dental Care
Premier Dental Care is a family dental practice serving the Austin, Texas community since 2015. They offer comprehensive dental services including preventive care, cosmetic dentistry, and orthodontics. With two locations and a team of 12, they serve over 3,000 patients annually.
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