Stop losing prospects to voicemail. Our AI voice receptionist answers every call instantly, captures quote requests, handles claims inquiries, and schedules appointments with your agents—while you focus on closing business.
Industry research shows why every prospect call matters
Your quotes are competitive—but prospects can't get through to request one
When someone calls for an insurance quote, they're typically comparing 3-5 agencies. If you don't answer, they get quotes from agents who do—and you never hear from them again.
Your agents are meeting with clients, handling renewals, or processing claims. When the phone rings, calls go to voicemail. Your CSR can't handle everything during busy periods.
Most people research insurance during evenings and weekends. When they call at 7 PM to request a quote or ask about coverage, no one's there to help them.
From prospect call to scheduled appointment in minutes
Quote shopper calls at 7:30 PM asking about auto and home insurance bundle.
Gathers vehicles, property details, current coverage, and preferred contact times.
Checks agent availability and schedules consultation for tomorrow at 2 PM.
Agent receives SMS with prospect details and confirmed appointment. Ready to quote.
"Thank you for calling Thompson Insurance Agency! I'm the virtual insurance assistant. Are you calling about a quote, an existing policy, or to report a claim?"
"Hi, I'm looking to get quotes for auto and home insurance. I just bought a house."
"Congratulations on the new home! I'd love to help you get bundled quotes. Can I get your name and the best phone number to reach you? ... Great. And what's the address of the new property? ... Perfect. How many vehicles will you need coverage for? ... Excellent. Our agent Sarah can prepare your quotes and is available tomorrow at 2 PM or Thursday at 10 AM. Which works better for your schedule?"
Built specifically for independent agents, brokers, and insurance agencies
AI receptionist captures policy type, coverage needs, current carrier, property/vehicle details, and contact information. Complete intake for accurate quoting.
Takes initial claims reports with policy number, incident details, date/time, and urgency level. Routes urgent claims immediately to your claims team.
Books policy reviews, quote consultations, claims meetings, and renewal discussions based on individual agent availability and specialization.
Captures COI requests including certificate holder details, coverage requirements, additional insureds, and deadlines. Organized for quick processing.
Handles inbound calls about upcoming renewals, captures updated information, and schedules review appointments with the appropriate agent.
AI voice receptionist provides true round-the-clock coverage. Capture quote requests and handle urgent claims calls at any hour.
Communicate with clients in Spanish, Mandarin, Vietnamese, and 20+ languages. Expand your agency's reach in diverse communities.
Track quote requests by line of business, lead sources, agent performance, peak call times, and conversion rates.
Captures policy change requests including address updates, vehicle additions, coverage modifications, and driver changes.
Connect with insurance platforms and 5,000+ business tools
See how an AI voice receptionist delivers 24/7 coverage at 97% savings
Limited to 40 hrs/week. Lunch breaks, vacations, sick days, and turnover create coverage gaps.
True 24/7/365 coverage. No sick days, vacations, or gaps. Unlimited simultaneous calls.
Average insurance client lifetime value is $1,547/year. Miss just one quote request call, and you've lost more revenue than 10 months of AI receptionist service.
Get Custom ROI AnalysisThe AI voice receptionist handles routine calls while seamlessly escalating complex situations and urgent matters to your insurance team.
Caller reports accident, property damage, or injury-related claim
Gathers policy number, incident description, and contact info
Claims specialist receives SMS and email with full details
AI can transfer caller directly to available agent if urgent
See how agencies are capturing more quotes with AgentZap AI receptionist
"We were missing 40% of after-hours calls. Since implementing the AI voice receptionist, we capture every quote request. Our agents come in each morning with 5-10 new leads ready to quote. It's been transformative."
Michael Thornton
Principal, Thornton Insurance Group
Phoenix, AZ
"The AI receptionist pays for itself with one new client. Last month we tracked 23 policies that came from calls the AI handled after hours. That's over $30,000 in annual premium we would have lost to voicemail."
Jennifer Martinez
Owner, Southwest Family Insurance
San Antonio, TX
"Claims calls used to stress my team—clients calling at 11 PM about accidents. Now the AI captures everything and notifies us immediately for urgent situations. Our client satisfaction scores have never been higher."
Robert Chen
Managing Partner, Pacific Coast Insurance
Seattle, WA
The most advanced AI receptionist built specifically for insurance
Unlike generic AI, our voice receptionist understands insurance terminology—policies, endorsements, certificates of insurance, claims procedures. It captures the right information for each line of business.
Insurance specialists configure your quote intake forms, agent schedules, escalation protocols, and custom responses. Most agencies are live within 48 hours with dedicated support.
Month-to-month flexibility. We earn your business with results, not lock-in contracts. Cancel anytime with no penalties or hidden fees.
Track quote requests by line of business, lead sources, agent performance, peak call times, and conversion rates. Make data-driven decisions about marketing and staffing.
Everything you need to know about AI receptionist for insurance agencies
An AI receptionist for insurance agencies is an intelligent virtual assistant that handles all inbound calls 24/7. It captures quote requests with complete prospect information, schedules appointments with agents, takes initial claims reports, handles policy inquiries, and routes urgent matters to the appropriate team member. Unlike traditional answering services, AI receptionists respond instantly, never put callers on hold, and understand insurance terminology including policies, endorsements, certificates of insurance, and claims procedures.
Yes. Our AI voice receptionist is specifically trained for insurance quote intake. It captures essential information including policy type (auto, home, commercial, life), current coverage and carrier, property or vehicle details, desired coverage levels, and contact information. The AI gathers everything your agents need to prepare accurate, competitive quotes without multiple callbacks.
The AI receptionist introduces itself professionally as a virtual insurance assistant. Most callers appreciate the immediate response and 24/7 availability rather than waiting on hold or leaving voicemails. The experience is warm, professional, and focused on helping clients quickly. Human agent escalation is always available when needed.
Yes. The AI receptionist captures initial claims information including policy number, type of claim, incident date and details, contact information, and urgency level. For urgent claims like accidents or property damage, the system immediately notifies your claims team via SMS and email. All claim details are organized and ready for your team to process.
Absolutely. The AI receptionist books consultations, policy reviews, claims meetings, and renewal discussions based on individual agent availability. It syncs with your calendar system, avoids double-booking, and sends instant confirmation texts and emails to both the client and the agent.
Our AI receptionist is trained to handle all major insurance lines: personal auto, homeowners, renters, umbrella, commercial general liability, business owners policy (BOP), workers compensation, professional liability, life insurance, health insurance, and specialty coverage. It adapts questions and intake forms based on the specific line of business.
Yes. The AI voice receptionist provides true 24/7/365 coverage. Insurance prospects often research and call during evenings and weekends when comparing rates. With AI answering, these callers get immediate assistance instead of voicemail, dramatically improving your quote capture rate and client satisfaction.
AgentZap integrates with all major insurance agency management systems including Applied Epic, Hawksoft, QQCatalyst, AgencyZoom, EZLynx, AMS360, NowCerts, Agency Matrix, and HawkSoft. Appointments and lead information sync directly to your existing systems, eliminating manual data entry.
A full-time Customer Service Representative costs $35,000-$50,000/year plus benefits, only works during office hours, takes vacations and sick days, and can only handle one call at a time. An AI receptionist costs a fraction of that, works 24/7/365, handles unlimited simultaneous calls during busy periods, and never calls in sick. Many agencies use AI for after-hours coverage and overflow while keeping human staff for complex interactions.
Yes. The AI receptionist captures certificate of insurance (COI) requests including certificate holder information, coverage requirements, additional insured details, and deadline. Your team receives organized requests ready for processing, reducing phone tag and speeding up certificate delivery.
Yes. AgentZap maintains strict compliance standards. The AI is designed to collect information and schedule appointments, not provide insurance advice or binding coverage. All calls are logged for E&O purposes, and the system can be configured to meet state-specific requirements. Data is encrypted and secure.
Most insurance agencies are fully operational within 48-72 hours. Our insurance specialists configure your quote intake forms, appointment types, agent schedules, escalation protocols, and custom responses. We provide dedicated setup support and testing to ensure the AI handles your specific workflows correctly.
Join 2,000+ businesses using AgentZap AI receptionist to answer every call, capture more quotes, and grow their book of business. Start your free trial today.
14-day free trial • No credit card required • Setup in under 48 hours
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