Pet Groomer Books 60% More Appointments

The Challenge

Pawfect Grooming had earned a reputation as Denver's premier pet grooming salon. But with 5 groomers handling anxious dogs and cats, stopping to answer the phone was often impossible—and sometimes dangerous when working with nervous pets.

“Pet grooming requires total focus,” explains owner Sarah Mitchell. “You can't put down scissors near a squirmy puppy to answer a call. But pet parents call during their lunch breaks, and if they can't book immediately, they try another groomer. We were losing so many appointments.”

The Solution

Sarah implemented AgentZap to handle all incoming calls. The AI receptionist collects pet information (breed, size, temperament), understands different grooming services, and books appointments with the appropriate groomer based on specialty and pet type.

For new clients, AgentZap asks about the pet's grooming history, any special needs, and vaccination status. It sends confirmation texts with appointment details and pre-visit instructions, ensuring pet parents arrive prepared.

The Results

Within 90 days of implementing AgentZap, Pawfect Grooming saw remarkable growth:

• 60% more appointments booked from calls that were previously missed
• $10,000 additional monthly revenue from captured bookings
• 24/7 booking capability capturing after-hours and weekend calls
• Better prepared appointments with complete pet information collected upfront

Pawfect Grooming has since hired two additional groomers and extended their hours, confident that AgentZap can handle the increased call volume.

Features Used