Salon Doubles Online Bookings in 30 Days

The Challenge

Glow Beauty Studio, a trendy salon in Miami's Design District, was drowning in phone calls. With 8 stylists and a constantly ringing phone, clients were frustrated by hold times, and stylists were interrupted mid-appointment to answer calls.

“It was chaos,” recalls owner Jessica Rivera. “A stylist would be in the middle of a balayage, and the phone would ring 10 times. Clients waiting on hold would hang up and book elsewhere. We were losing business just because we couldn't get to the phone fast enough.”

The Solution

Jessica implemented AgentZap to handle all incoming calls. The AI was trained on their services (cuts, color, extensions, treatments), pricing, and stylist availability. It answers every call instantly and can book appointments, answer questions, and handle rescheduling.

The system syncs with their booking software in real-time, so clients always see accurate availability. For complex requests (like wedding parties or special consultations), AgentZap collects details and sends them to the appropriate stylist.

The Results

Within 30 days of launching AgentZap, Glow Beauty Studio saw dramatic improvements:

• 2x increase in bookings from clients who previously hung up or went elsewhere
• Zero wait time for callers—every call answered instantly
• 15 hours saved weekly that staff previously spent on the phone
• Higher tips and reviews as stylists give undivided attention to clients

Glow Beauty Studio is now planning to open a second location, confident they can manage booking volume without adding front desk staff.

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