HVAC Company Never Misses an Emergency Call
156% increase in after-hours jobs with AI-powered dispatch
Losing emergency jobs to competitors who answered first
Summit HVAC Services had a reputation for quality work, but they were losing emergency jobs to competitors who offered 24/7 service. When a furnace breaks down at midnight in Colorado winter, homeowners call whoever answers first.
“We were getting voicemails at 3 AM from desperate homeowners, but by the time we called back in the morning, they'd already hired someone else,” says owner Robert Chen. “We needed to compete with the big companies without hiring a night shift.”
AI-powered emergency dispatch that never sleeps
Summit HVAC implemented AgentZap as their after-hours emergency line. The AI was configured to identify true emergencies (no heat in winter, AC failures in summer, gas leaks) and immediately alert the on-call technician.
For non-urgent calls, AgentZap schedules appointments for the next available slot and sends confirmation texts. The system integrates with their ServiceTitan software, so jobs are automatically created and assigned.
“Our customers love that they can reach us anytime. When it's 20 degrees outside and your heat goes out, you need help NOW. AgentZap makes sure we're always there, even when we're sleeping.”
Significant growth within the first quarter
Within the first quarter of using AgentZap, Summit HVAC saw significant growth:
Summit HVAC has since hired two additional technicians to handle the increased workload and expanded their service area.
The tools that made the difference
Summit HVAC Services
Summit HVAC Services is a family-owned heating, ventilation, and air conditioning company serving the Denver metro area since 2016. With a team of 8 certified technicians, they provide installation, repair, and maintenance services for residential and light commercial properties.
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