HVAC Company Never Misses an Emergency Call

The Challenge

Summit HVAC Services had a reputation for quality work, but they were losing emergency jobs to competitors who offered 24/7 service. When a furnace breaks down at midnight in Colorado winter, homeowners call whoever answers first.

“We were getting voicemails at 3 AM from desperate homeowners, but by the time we called back in the morning, they'd already hired someone else,” says owner Robert Chen. “We needed to compete with the big companies without hiring a night shift.”

The Solution

Summit HVAC implemented AgentZap as their after-hours emergency line. The AI was configured to identify true emergencies (no heat in winter, AC failures in summer, gas leaks) and immediately alert the on-call technician.

For non-urgent calls, AgentZap schedules appointments for the next available slot and sends confirmation texts. The system integrates with their ServiceTitan software, so jobs are automatically created and assigned.

The Results

Within the first quarter of using AgentZap, Summit HVAC saw significant growth:

• 156% increase in after-hours jobs that were previously going to competitors
• Under 2 minutes emergency response from call to technician dispatch
• $8,400 additional monthly revenue from captured emergency and after-hours calls
• 4.8-star Google rating with reviews praising their responsiveness

Summit HVAC has since hired two additional technicians to handle the increased workload and expanded their service area.

Features Used