AI Receptionist Increases Law Firm Client Intake by 340%
24/7 lead capture without adding headcount
The Challenge
Wilson Law Group, a personal injury firm in Chicago, was losing potential clients to competitors who responded faster. With calls coming in at all hours—especially after accidents—they were missing critical opportunities when the office was closed.
“In personal injury law, speed is everything,” explains Michael Wilson. “When someone is in a car accident at 2 AM, they're going to call the first attorney who answers. We were losing cases we should have won simply because we couldn't answer the phone.”
The Solution
Wilson Law Group implemented AgentZap as their 24/7 intake solution. The AI receptionist was trained on their specific practice areas, qualification criteria, and intake procedures.
Now when a potential client calls—day or night—AgentZap answers within seconds, gathers essential case information, qualifies the lead, and schedules a consultation. Urgent cases trigger immediate alerts to the on-call attorney.
“AgentZap transformed our practice. We're now capturing leads we never knew we were missing. Our intake is up 340%, and the ROI has been incredible. It's like having a tireless intake specialist who never sleeps.”
The Results
Within 90 days of implementing AgentZap, Wilson Law Group saw transformative results:
- 340% increase in qualified leads from after-hours calls that were previously missed
- 45-second average response time compared to 4+ hours previously
- $2.1M additional revenue in the first year from captured cases
- Zero missed calls during nights, weekends, and holidays
The firm has since expanded from 3 attorneys to 7, directly attributing their growth to the increased case volume enabled by AgentZap.
Features Used
About Wilson Law Group
Wilson Law Group is a personal injury law firm serving the greater Chicago area since 2018. They specialize in auto accidents, slip and fall cases, and workplace injuries. With a team of 7 attorneys and a commitment to client advocacy, they've recovered over $50 million for their clients.
Ready to Capture More Clients?
Join Wilson Law Group and hundreds of other law firms using AgentZap to never miss a potential client again.