Auto Shop's First Week Pays for Full Year of Service

The Challenge

AutoCare Masters, a busy auto repair shop in San Antonio, was losing customers every day. With mechanics under cars and hands covered in grease, answering the phone wasn't always possible. By the time they called back, the customer had already booked with a competitor.

“I'd look at my missed calls at the end of the day and it was painful,” recalls owner Carlos Martinez. “Ten, fifteen missed calls—that's potentially thousands in lost revenue. But I couldn't afford a full-time receptionist just to answer phones.”

The Solution

Carlos implemented AgentZap to handle all incoming calls. The AI receptionist answers instantly, gathers information about the vehicle and issue, provides rough estimates for common services, and schedules appointments based on bay availability.

For complex issues, AgentZap collects detailed information and schedules diagnostic appointments. The system sends confirmation texts with the shop address and what to bring, reducing no-shows and improving the customer experience.

The Results

Within the first month of using AgentZap, AutoCare Masters saw immediate impact:

• 45% more appointments booked from calls that were previously missed
• First week revenue covered full year of AgentZap service cost
• 100% of calls answered professionally and promptly
• Mechanics stay focused on repairs without interruption

Carlos has since opened a second location and uses AgentZap to handle calls for both shops with the same system.

Features Used