Plumber Captures 200% More Emergency Calls
24/7 dispatch keeps crews busy and customers happy
The Challenge
ProFlow Plumbing had built a solid reputation in Houston, but they were losing emergency calls to competitors with 24/7 answering. When a pipe bursts at 2 AM, homeowners call whoever answers first—and ProFlow's voicemail wasn't cutting it.
“Emergency calls are our bread and butter,” explains owner Tony Russo. “But my guys were on the road all day, and I couldn't answer every call myself. We were losing thousands in jobs every month to plumbers who had 24/7 answering services.”
The Solution
ProFlow implemented AgentZap as their 24/7 dispatch solution. The AI receptionist answers every call, identifies emergency vs. routine service needs, and dispatches the on-call technician for urgent issues. For non-emergency calls, it schedules appointments directly.
The system integrates with their scheduling software, knows each technician's location and availability, and provides customers with accurate ETAs. Emergency alerts go directly to the on-call plumber's phone with all the details.
“We went from missing half our after-hours calls to capturing every single one. Our emergency revenue tripled, and my guys are always busy. AgentZap paid for itself in the first week with one burst pipe job.”
The Results
Within 60 days of implementing AgentZap, ProFlow Plumbing saw transformative growth:
- 200% increase in emergency calls captured with 24/7 answering
- $15,000 additional monthly revenue from after-hours and emergency jobs
- Under 3-minute dispatch time for true emergencies
- 4.9-star Google rating with reviews praising quick response times
ProFlow has since added 3 more service trucks and expanded their coverage area, all supported by the same AgentZap dispatch system.
Features Used
About ProFlow Plumbing
ProFlow Plumbing is a family-owned plumbing company serving the greater Houston area since 2012. With 8 service trucks and 12 licensed plumbers, they handle everything from routine repairs to major installations and 24/7 emergency services for residential and commercial customers.
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