Locksmith Captures 150% More Emergency Lockouts

The Challenge

Rapid Response Locksmith had the skills and the service vans, but they were losing emergency lockout calls to competitors who could answer the phone faster. When someone is locked out of their car at midnight, they call whoever picks up first—and David's personal phone wasn't cutting it anymore.

“I was exhausted,” explains owner David Chen. “I'd answer calls at 3 AM, try to get the customer's location, dispatch myself or one of my guys, and then try to go back to sleep. Half the time, if I missed a call by even 30 seconds, they'd already called someone else. We were losing $500-800 per missed lockout.”

The Solution

Rapid Response implemented AgentZap as their 24/7 dispatch solution. The AI receptionist answers every call instantly, gathers precise location details (address, cross streets, parking lot name), captures vehicle information for auto lockouts, and dispatches the nearest available technician via SMS with a Google Maps link.

The system knows each technician's location and availability, provides customers with accurate ETAs, and even detects life-safety emergencies like children locked in vehicles for priority dispatch. David finally gets to sleep through the night while his business captures every call.

The Results

Within 90 days of implementing AgentZap, Rapid Response Locksmith experienced transformative growth:

• 150% increase in emergency calls captured with instant AI answering
• $18,000 additional monthly revenue from after-hours and weekend lockouts
• Under 2-minute dispatch time with complete job details and map link
• 4.9-star Google rating with customers praising fast response times

Rapid Response has since expanded from 2 to 4 service vans and hired 3 additional technicians, all supported by the same AgentZap dispatch system that handles 100+ calls per week.

Features Used