Furniture Repair Shop Doubles Bookings with AI

The Challenge

Restoration Masters Furniture is a family-owned shop specializing in antique restoration, upholstery repair, and custom furniture fixes. The detailed craftsmanship required meant Sarah and her small team couldn't stop mid-project to answer phones without risking damage to delicate pieces.

“Furniture repair requires intense focus,” explains owner Sarah Martinez. “When I'm regluing a 150-year-old chair joint or cutting fabric for an upholstery job, I simply cannot stop. But people calling about their grandmother's antique dresser or a torn leather couch want to talk to someone right away. I was getting 8-10 missed calls daily and losing at least half those potential jobs to shops that answered faster.”

The Solution

Sarah implemented AgentZap to serve as her shop's front desk. The AI receptionist answers every call, asks about the type of furniture (antique, modern, upholstered), the specific issue (broken leg, torn fabric, water damage, refinishing needs), captures photos via text for assessment, and schedules drop-off or pickup appointments.

For valuable antiques or complex restoration projects, the AI schedules in-person consultations so Sarah can assess pieces before quoting. The system also handles status inquiries from existing customers, checking the repair timeline without interrupting the workshop.

The Results

Within three months of implementing AgentZap, Restoration Masters Furniture saw dramatic growth:

• 100% increase in repair bookings by capturing calls during workshop hours
• $8,000 additional monthly revenue from new customers who would have called competitors
• 35 new clients per month consistently booking through AI-scheduled appointments
• 70% reduction in phone tag with photo-based assessment and automated follow-ups

Sarah has since hired a second craftsman and expanded into furniture pickup and delivery services throughout the Portland metro area, with AgentZap coordinating all logistics calls.

Features Used