Moving Company Captures 200% More Quote Requests
AI handles high-volume moving inquiries and books estimates around the clock
The Challenge
Swift City Movers was leaving money on the table every single day. Moving is a high-intent, time-sensitive purchase—when someone calls for a quote, they're ready to book. But Marcus and his team were on trucks all day, returning calls hours later only to find customers had already hired someone else.
“Peak season was brutal,” explains owner Marcus Thompson. “We'd get 40-50 calls a day asking for quotes. I'd be carrying a couch up three flights of stairs while my phone rang non-stop. By the time I called people back at 8 PM, they'd already booked with a competitor. I estimated we were losing $15,000-20,000 a month in missed opportunities.”
The Solution
Swift City Movers implemented AgentZap as their 24/7 quote and booking system. The AI receptionist answers every call instantly, gathers complete move details (origin, destination, home size, move date, special items like pianos or antiques), provides ballpark estimates based on distance and inventory, and schedules in-home estimates with the sales team.
The system integrates with their CRM to track lead sources, sends instant SMS confirmations to customers with estimate appointments, and flags high-value long-distance moves for priority follow-up. Marcus and his crews can focus on moves while every inquiry gets professional, immediate attention.
“The AI captures everything we need—move date, inventory, access issues, elevator reservations. When my estimator shows up, they already know it's a 3-bedroom with a piano going from a 2nd floor walkup to a house with stairs. We close 85% of the quotes we give now because we're first AND we're prepared.”
The Results
Within 6 months of implementing AgentZap, Swift City Movers experienced transformative growth:
- 200% increase in quote requests captured with instant AI answering
- $32,000 additional monthly revenue from captured leads that would have gone to competitors
- 85% quote-to-booking conversion rate up from 45% previously
- 4.9-star Google rating with customers praising responsiveness
Swift City has since expanded from 4 to 7 trucks, hired 8 additional movers, and opened a second location—all supported by the same AgentZap system that handles 200+ calls per week during peak season.
Features Used
About Swift City Movers
Swift City Movers is a full-service residential and commercial moving company serving the greater Atlanta metro area since 2019. With 7 trucks, 20 professional movers, and two locations, they handle local moves, long-distance relocations, office moves, and specialty item transport including pianos, antiques, and fine art.
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