AI Receptionist for Ecommerce. Never miss a customer call.

An AI receptionist for ecommerce is an intelligent virtual assistant that handles customer calls about orders, returns, product questions, and shipping inquiries 24/7. Unlike traditional call centers, an AI receptionist responds instantly to every caller, integrates with your ecommerce platform (Shopify, WooCommerce, BigCommerce, etc.) for real-time order data, and scales infinitely during peak sales events. It delivers the phone support customers expect while reducing costs by up to 97%.

Our AI voice receptionist for online stores connects directly with your ecommerce platform via API to access real-time order information. When a customer calls about their order, the AI can instantly provide shipping status, tracking numbers, estimated delivery dates, carrier information, and order details. This handles the #1 customer call type automatically, with 95% accuracy and zero hold time.

Yes, the AI receptionist can handle the complete returns workflow according to your policies. It explains return windows and eligibility, initiates return requests, generates return labels when integrated with your shipping provider, captures detailed reasons for returns, and updates customers on refund timelines. Complex cases like damaged items or warranty claims are seamlessly escalated to human agents with full context.

The AI receptionist is trained on your entire product catalog including specifications, sizing guides, compatibility information, and inventory levels. It can answer detailed product questions, help customers find the right product for their needs, check stock availability across variants, and even capture leads for out-of-stock items to notify when back in stock. This turns service calls into sales opportunities.

Absolutely. Unlike human agents, our AI receptionist for ecommerce scales instantly to handle unlimited simultaneous calls during Black Friday, Cyber Monday, flash sales, or viral moments. Every caller gets immediate, consistent support without hold times or dropped calls. This protects your brand reputation during critical revenue periods when customer experience matters most.

The AI receptionist can track packages across carriers, explain shipping options and estimated timelines, investigate missing or delayed shipments, file claims for lost or damaged packages, and coordinate reshipments when authorized. It provides proactive updates, manages customer expectations during shipping delays, and ensures customers feel informed and supported throughout the delivery process.

AgentZap integrates with all major ecommerce platforms including Shopify, WooCommerce, BigCommerce, Magento, Squarespace Commerce, Wix Stores, Amazon Seller Central, and custom platforms via REST API. We also connect with helpdesk systems like Zendesk, Freshdesk, Gorgias, and Intercom for seamless ticket creation and escalation workflows.

Our AI voice receptionist provides 24/7 support in 20+ languages including Spanish, French, German, Mandarin, Japanese, and Portuguese. International customers calling from any timezone get immediate assistance in their preferred language. The AI also handles currency questions, international shipping inquiries, and customs/duties explanations.

The AI collects and organizes valuable data from every interaction: order numbers, customer contact information, detailed issue descriptions, product feedback, resolution preferences, and satisfaction ratings. All interactions are logged with full transcripts, creating actionable insights for improving products, processes, and customer experience.

The AI receptionist can explain charges, verify payment status, troubleshoot failed transactions, explain refund timelines, and answer questions about payment methods. For sensitive operations like modifying payment information, it seamlessly transfers to authorized human agents while maintaining full call context.

Yes, when integrated with your ecommerce platform, the AI can cancel orders before shipment, add items to existing orders, apply discount codes, update shipping addresses, and change delivery preferences. Each action follows your configured business rules and authorization levels.

Most ecommerce businesses are fully operational within 48-72 hours. Our ecommerce specialists configure your platform integration, train the AI on your product catalog and policies, set up escalation rules, and test all workflows. We provide dedicated setup support and a sandbox environment for testing before going live.