Stop missing critical support calls. Our AI voice receptionist answers every client call 24/7, creates tickets in your PSA, triages emergencies, and dispatches on-call technicians—while you focus on delivering managed services.
Industry data shows why 24/7 response capability is critical
Your technical expertise is excellent—but clients can't reach you when they need help most
Server outages, ransomware attacks, and network failures happen at 2 AM on weekends. Clients expect immediate response regardless of time—and your SLAs demand it.
When a major outage affects multiple clients, your phone lines explode. One technician can't handle 30 simultaneous calls. Frustrated clients get busy signals.
Round-the-clock NOC coverage costs $150K-$200K annually in salaries alone. Most MSPs can't justify the expense for after-hours call volume.
From client call to resolved ticket in minutes
Client calls at 11 PM reporting their server is down and employees can't access files.
Gathers company name, affected systems, error messages, number of users impacted, and urgency.
Creates P1 ticket in ConnectWise with full details, proper categorization, and SLA timer started.
Immediately alerts on-call technician via SMS and phone with client details and access info.
"Thank you for calling TechFirst MSP support. I'm the AI support assistant and I can help log your issue immediately. Are you calling about an emergency, a new support request, or to check on an existing ticket?"
"This is an emergency! Our main server is down and no one in the office can access their files. We've got 50 employees stuck."
"I understand this is critical and I'm escalating immediately. Can you confirm you're calling from Acme Corporation? ... Perfect. I'm creating a Priority 1 ticket now and alerting your on-call technician. You should receive a callback within 10 minutes. Is there any error message on the server screen?"
Every capability designed for IT services and managed service providers
AI receptionist captures issue details, affected systems, error messages, and priority level. Creates tickets directly in your PSA with proper categorization.
Detects critical issues like server outages, security breaches, and network failures. Immediately escalates to on-call technicians via SMS and phone.
Identifies caller's company, applies correct SLA, and routes tickets appropriately. Handles your entire client base with customized service levels.
Triages security alerts, suspected breaches, ransomware reports, and phishing incidents. Triggers security-specific escalation protocols.
Handles server down, network outage, connectivity issues, and cloud service disruptions. Captures error codes and affected endpoints.
Routes emergency calls to on-call technicians via SMS with full ticket details. Follows your rotation schedule automatically.
Starts SLA timers the moment a ticket is created. Tracks response times and escalates approaching breaches automatically.
Communicate with clients in Spanish, French, Portuguese, and 20+ languages. Expand your MSP services in diverse markets.
Track call volumes, issue types, client patterns, response times, and escalation metrics. Optimize staffing and identify problem areas.
Seamless connection to PSA, RMM, and business tools
See how an AI receptionist delivers 24/7 coverage at 97% savings
Limited to business hours. No after-hours coverage. Can only handle one call at a time.
True 24/7/365 coverage. No sick days. Handles unlimited simultaneous calls during outages.
Average SLA penalty is $500-$2,000. One missed emergency call can cost you a client worth $50K+/year. The AI receptionist pays for itself from day one.
Get Custom ROI AnalysisThe AI receptionist handles routine calls while seamlessly escalating emergencies and complex issues to your technical team.
Server down, security breach, network outage, or multi-user impact triggers escalation
P1 ticket created in PSA with full details, error messages, and affected systems
SMS and phone call sent to on-call technician with ticket link and client info
Caller informed that a technician is being dispatched with expected callback time
See how IT service providers are transforming client support with AgentZap
"We were missing 40% of after-hours calls. Now every emergency gets logged and dispatched instantly. Our SLA compliance went from 85% to 99%. The ConnectWise integration is flawless."
Mike Richardson
CEO, TechFirst IT Solutions
Denver, CO
"During a major ransomware attack affecting 3 clients simultaneously, the AI handled 47 calls in 2 hours. Every ticket was created correctly with full details. Our team could focus on remediation."
Sarah Chen
Operations Director, SecureNet MSP
Austin, TX
"We eliminated our after-hours answering service and saved $2,400/month. The AI creates better tickets than our old service ever did. Technicians love having complete information before callbacks."
James Wilson
Owner, Pinnacle IT Services
Phoenix, AZ
The most advanced AI voice receptionist built specifically for IT services
Unlike generic AI, AgentZap understands IT terminology, ticket priorities, and SLA urgency. It knows the difference between a password reset and a ransomware attack.
MSP specialists configure your client list, SLA rules, escalation protocols, and PSA integration. Most MSPs are live within 48 hours with dedicated support.
Month-to-month flexibility. We earn your business with results, not lock-in. Cancel anytime with no penalties or hidden fees.
See call volumes, ticket types, client patterns, response times, and escalation metrics. Make data-driven decisions about staffing and SLA offerings.
Everything you need to know about AI receptionists for IT and MSP companies
An AI receptionist for IT and MSP companies is an intelligent virtual assistant that handles support calls 24/7. It creates tickets in your PSA, triages emergencies, routes urgent issues to on-call technicians, and captures detailed issue information. Unlike traditional answering services, an AI voice receptionist responds instantly, never puts clients on hold, and understands IT terminology like server outages, network issues, and security incidents.
Yes. Our AI receptionist provides true 24/7/365 coverage for IT emergencies. When a client reports a server down, network outage, security breach, or other critical issue after hours, the AI immediately escalates to your on-call technician via SMS and phone call with full details. This ensures SLA compliance and rapid response even at 2 AM.
The AI receptionist captures comprehensive issue details including affected systems, error messages, number of users impacted, and urgency level. It then creates a ticket directly in your PSA (ConnectWise, Autotask, etc.) with all relevant information properly categorized. Technicians receive complete context before they even contact the client.
Yes. The AI receptionist identifies the caller's company, applies the correct SLA and service level, and routes tickets appropriately. It handles multi-tenant environments seamlessly, knows which clients have priority support, and can apply different escalation rules per client agreement.
The AI voice receptionist introduces itself professionally as a virtual IT support assistant. Most clients appreciate the immediate response and 24/7 availability rather than waiting on hold or leaving voicemails. The experience focuses on quickly capturing their issue and getting them the help they need.
Yes. The AI determines priority based on issue type, impact, and your configured SLA rules. Critical issues like server outages affecting multiple users get immediate P1 escalation, while routine requests like password resets are queued appropriately. Your SLA response times are enforced automatically.
AgentZap integrates with all major MSP platforms including ConnectWise Manage, Datto Autotask, Kaseya BMS, SyncroMSP, NinjaRMM, HaloPSA, and more. Tickets sync directly to your PSA with proper categorization, priority, and client assignment. No manual data entry required.
A full-time NOC technician costs $50,000-$70,000/year plus benefits, only works during their shift, takes vacations and sick days, and can only handle one call at a time. An AI voice receptionist works 24/7/365, handles unlimited simultaneous calls during major outages, never calls in sick, and costs a fraction of salary. Many MSPs use AI for after-hours and overflow while keeping staff for technical escalations.
Yes. When a major outage affects multiple clients, call volume can spike 500% or more. The AI receptionist handles unlimited simultaneous calls, ensuring every client reaches help immediately. Each caller gets the same professional experience with no wait times, even during critical incidents.
The AI receptionist is trained on IT terminology and asks relevant follow-up questions. It captures error messages, affected systems, when the issue started, number of users impacted, and any troubleshooting already attempted. Technicians get comprehensive ticket notes that accelerate diagnosis and resolution.
Yes. For common issues like VPN connection problems, password resets, or basic connectivity troubleshooting, the AI can walk callers through initial steps. This often resolves simple issues without technician involvement, freeing your team for complex problems while maintaining client satisfaction.
Most MSPs are fully operational within 48-72 hours. Our MSP onboarding specialists configure your client list, SLA rules, escalation protocols, PSA integration, and custom responses. We provide dedicated setup support and testing to ensure the AI handles your specific workflows correctly.
Join 500+ MSPs using AgentZap to answer every client call, create tickets instantly, and dispatch technicians 24/7. Start your free trial today.
14-day free trial - SOC 2 compliant - Setup in under 48 hours
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