Never miss a patient call again. Our AI receptionist answers every call instantly, triages urgency, schedules appointments, and handles routine inquiries—so your staff can focus on patient care.
Your clinical care is excellent—but patients can't get through on the phone
Patients call during lunch breaks, get busy signals or long holds, and schedule elsewhere. One missed call can mean $200+ in lost revenue and a patient gone forever.
Patients with concerns at 9 PM go to voicemail. They worry all night, visit the ER unnecessarily, or find a provider who answers. You lose the relationship.
Staff juggle phones, check-ins, insurance verification, and patient questions. Quality suffers everywhere. Burnout leads to turnover—costing $3,500+ per hire.
Industry research shows why every patient call matters
From patient call to appointment booked in minutes
A patient calls your practice at 8 PM with concerns about a new symptom.
AI answers instantly, asks screening questions to assess urgency level.
Emergencies route to on-call. Non-urgent matters handled or scheduled.
Patient leaves reassured with next-day appointment booked automatically.
"Thank you for calling Valley Medical Center. I'm the after-hours assistant. Are you calling about a medical emergency or a non-urgent matter?"
"I've had a headache for two days and I'm worried. It's not an emergency but I'd like to see someone."
"I understand. Let me ask a few questions to help. Have you experienced any vision changes, fever, or neck stiffness with this headache?"
"No, none of those. Just a persistent dull headache."
"Thank you. Based on your symptoms, this doesn't appear to be an emergency, but it's good you're seeking care. Dr. Martinez has availability tomorrow at 10:15 AM or 2:30 PM. Would either work for you?"
AI receptionist designed specifically for medical offices and clinics
Clinically-informed protocols identify emergencies requiring immediate attention. Non-urgent matters handled without interrupting providers.
Collects medication name, dosage, pharmacy, and patient details. Organized requests sent to clinical staff for efficient processing.
Books, reschedules, and cancels appointments 24/7. Matches patients with appropriate visit types, providers, and time slots.
Collects insurance information, basic medical history, and reason for visit. New patients arrive with paperwork already started.
Automated reminder calls and texts reduce no-shows by up to 40%. Patients can confirm, reschedule, or cancel instantly.
Serve diverse patient populations in Spanish, Mandarin, Vietnamese, and 20+ other languages fluently.
Business Associate Agreements, encrypted data handling, access controls, and audit logs for regulated healthcare environments.
Track call volumes, peak times, common inquiries, and resolution rates. Optimize staffing and identify training opportunities.
Connects with Epic, Cerner, athenahealth, DrChrono, Kareo, and other practice management systems for seamless workflows.
Connect with 50+ healthcare platforms and 5,000+ business tools
See how AgentZap delivers 24/7 coverage at 80%+ savings
Still limited hours, hold times, sick days, and turnover. No true 24/7 coverage.
True 24/7/365 coverage. Unlimited simultaneous calls. No hold times ever.
If you miss just 5 new patient calls per month at $200 each, that's $12,000/year in lost revenue. AgentZap pays for itself many times over.
Get Custom ROI AnalysisAgentZap handles routine calls while intelligently escalating emergencies and complex situations to your clinical staff.
Chest pain, difficulty breathing, severe symptoms trigger escalation
Call transferred to on-call provider within seconds
Provider receives complete conversation history and patient info
If on-call unreachable, directs patient to ER with clear instructions
Built to meet the strictest standards for patient privacy
Signed BAAs, encrypted PHI handling, access controls, and audit logs
All data encrypted in transit (TLS 1.3) and at rest (AES-256)
Annual third-party audits verify security controls and processes
US-based data centers with configurable retention policies
All healthcare plans include signed BAAs as required by HIPAA. We handle Protected Health Information (PHI) responsibly with appropriate safeguards, training, and documentation for your compliance requirements.
See how medical practices are improving patient access with AgentZap
"We were losing new patients to practices that answered faster. Now every call is answered instantly, and our new patient bookings increased 45% in the first quarter."
Dr. Sarah Chen
Family Medicine, Valley Health Partners
Portland, OR
"The after-hours triage is remarkable. It correctly identifies urgency levels and only wakes our on-call for true emergencies. My team is less burned out and patients feel cared for."
Dr. Michael Torres
Internal Medicine Group
Austin, TX
"We integrated with athenahealth in two days. Appointments book directly into our system, and the AI handles prescription refill requests exactly how we trained it."
Jennifer Walsh, RN
Practice Manager, Lakeside Medical
Chicago, IL
The most advanced AI receptionist built specifically for medical offices
Unlike generic AI assistants, AgentZap is trained on medical terminology, triage protocols, and healthcare workflows. It understands the difference between urgent and routine.
Healthcare specialists configure your triage protocols, appointment types, and provider preferences. Most practices are live within 72 hours.
Month-to-month flexibility. We earn your business with results, not lock-in. Cancel anytime with no penalties.
See call volumes, peak times, common inquiries, and no-show rates. Make data-driven decisions about staffing and patient access.
Patients never wait on hold. Every call answered on the first ring, 24/7/365. Handle unlimited simultaneous calls during peak hours.
Our AI learns from every interaction. We regularly review calls and refine responses to improve patient satisfaction and clinical accuracy.
Plans designed for medical practices of all sizes. HIPAA compliance included.
For solo practitioners and small clinics
For established practices (2-10 providers)
For multi-location practices and clinics
All plans include: HIPAA compliance • Free setup • No contracts • 14-day money-back guarantee
Everything you need to know about AI receptionists for medical practices
An AI receptionist for medical practices is an intelligent virtual assistant that handles inbound patient calls 24/7. It manages appointment scheduling, triages call urgency, handles prescription refill requests, routes emergencies to on-call providers, and answers routine inquiries about office hours, directions, and services. Unlike traditional answering services, AI receptionists respond instantly, never put patients on hold, and integrate directly with your practice management systems.
Our AI receptionist provides true 24/7 coverage for medical practices. After hours, it can triage calls based on urgency using configurable protocols, route genuine emergencies to on-call providers immediately, schedule next-day appointments for non-urgent matters, collect prescription refill requests for morning processing, and provide reassurance to worried patients. This reduces unnecessary ER visits while ensuring urgent cases reach providers.
The AI uses clinically-informed triage protocols you configure. It asks targeted screening questions to identify symptoms requiring immediate attention (chest pain, difficulty breathing, severe bleeding, etc.) and routes those calls directly to on-call staff with full context. Non-urgent matters like appointment requests, billing questions, or general inquiries are handled directly or queued for office hours follow-up.
Yes. The AI integrates with popular practice management systems and EHRs including Epic, Cerner, athenahealth, DrChrono, and Kareo. It checks real-time provider availability, matches patients with appropriate appointment types and specialists, books appointments, and sends instant confirmation via text or email. Patients can schedule 24/7 without waiting for office hours.
AgentZap takes patient privacy seriously. We offer HIPAA-compliant plans for healthcare practices that require PHI handling. This includes signed Business Associate Agreements (BAAs), encrypted data transmission and storage, access controls, audit logging, and staff training. Contact us to discuss HIPAA requirements for your specific practice.
The AI introduces itself professionally as a virtual assistant and focuses on helping patients efficiently. Studies show most patients appreciate getting immediate help rather than waiting on hold or leaving voicemails. The experience is professional, empathetic, and focused on resolving their needs quickly. Human escalation is always available for patients who prefer it.
Traditional medical answering services charge $1-5+ per call, have hold times averaging 2-3 minutes, and operators lack your specific practice context. AI answering handles unlimited simultaneous calls, responds instantly, costs a predictable monthly rate, and is trained on your specific protocols, services, and provider preferences. Most practices see 80%+ cost reduction compared to traditional services.
Yes. The AI collects complete prescription refill information including medication name, dosage, pharmacy name and phone number, patient details, and prescribing provider. This organized information is sent to your clinical staff for efficient processing during office hours, eliminating phone tag with patients and pharmacies.
AI receptionists work for primary care physicians, medical specialists (cardiology, dermatology, orthopedics, etc.), dental practices, mental health and therapy practices, physical therapy clinics, urgent care centers, medical spas and wellness centers, chiropractic offices, optometry practices, and multi-location healthcare groups. Any practice with patient phone traffic benefits from 24/7 intelligent call handling.
The AI is trained to recognize emergency indicators through keyword detection and symptom screening. When an emergency is identified, the call is immediately transferred to your designated on-call provider or emergency line with full conversation context. The AI never attempts to handle true medical emergencies and always errs on the side of escalation.
When the AI encounters a question outside its training or a patient explicitly requests human assistance, it seamlessly escalates to your staff. During business hours, calls transfer directly. After hours, the AI can take a detailed message, schedule a callback, or connect to an on-call provider based on your configured protocols.
Most medical practices are fully operational within 72 hours. Our healthcare onboarding specialists configure your triage protocols, appointment types, provider schedules, and custom responses. We provide dedicated setup support and testing to ensure the AI handles your specific workflows correctly before going live.
Compare options from traditional to AI-powered solutions for your practice.
Read moreProven strategies using automated reminders and confirmation systems.
Read moreWhat to look for when evaluating AI tools for your healthcare practice.
Read moreJoin 500+ healthcare practices using AgentZap to answer every patient call, reduce no-shows, and improve access to care. Start your free trial today.
14-day free trial • HIPAA compliant • Setup in under 72 hours