AI Receptionist for Medical Practices. Never miss a patient call again.

An AI receptionist for medical practices is an intelligent virtual assistant that handles inbound patient calls 24/7. It manages appointment scheduling, triages call urgency, handles prescription refill requests, routes emergencies to on-call providers, and answers routine inquiries about office hours, directions, and services. Unlike traditional answering services, AI receptionists respond instantly, never put patients on hold, and integrate directly with your practice management systems.

Our AI receptionist provides true 24/7 coverage for medical practices. After hours, it can triage calls based on urgency using configurable protocols, route genuine emergencies to on-call providers immediately, schedule next-day appointments for non-urgent matters, collect prescription refill requests for morning processing, and provide reassurance to worried patients. This reduces unnecessary ER visits while ensuring urgent cases reach providers.

The AI uses clinically-informed triage protocols you configure. It asks targeted screening questions to identify symptoms requiring immediate attention (chest pain, difficulty breathing, severe bleeding, etc.) and routes those calls directly to on-call staff with full context. Non-urgent matters like appointment requests, billing questions, or general inquiries are handled directly or queued for office hours follow-up.

Yes. The AI integrates with popular practice management systems and EHRs including Epic, Cerner, athenahealth, DrChrono, and Kareo. It checks real-time provider availability, matches patients with appropriate appointment types and specialists, books appointments, and sends instant confirmation via text or email. Patients can schedule 24/7 without waiting for office hours.

AgentZap takes patient privacy seriously. We offer HIPAA-compliant plans for healthcare practices that require PHI handling. This includes signed Business Associate Agreements (BAAs), encrypted data transmission and storage, access controls, audit logging, and staff training. Contact us to discuss HIPAA requirements for your specific practice.

The AI introduces itself professionally as a virtual assistant and focuses on helping patients efficiently. Studies show most patients appreciate getting immediate help rather than waiting on hold or leaving voicemails. The experience is professional, empathetic, and focused on resolving their needs quickly. Human escalation is always available for patients who prefer it.

Traditional medical answering services charge $1-5+ per call, have hold times averaging 2-3 minutes, and operators lack your specific practice context. AI answering handles unlimited simultaneous calls, responds instantly, costs a predictable monthly rate, and is trained on your specific protocols, services, and provider preferences. Most practices see 80%+ cost reduction compared to traditional services.

Yes. The AI collects complete prescription refill information including medication name, dosage, pharmacy name and phone number, patient details, and prescribing provider. This organized information is sent to your clinical staff for efficient processing during office hours, eliminating phone tag with patients and pharmacies.

AI receptionists work for primary care physicians, medical specialists (cardiology, dermatology, orthopedics, etc.), dental practices, mental health and therapy practices, physical therapy clinics, urgent care centers, medical spas and wellness centers, chiropractic offices, optometry practices, and multi-location healthcare groups. Any practice with patient phone traffic benefits from 24/7 intelligent call handling.

The AI is trained to recognize emergency indicators through keyword detection and symptom screening. When an emergency is identified, the call is immediately transferred to your designated on-call provider or emergency line with full conversation context. The AI never attempts to handle true medical emergencies and always errs on the side of escalation.

When the AI encounters a question outside its training or a patient explicitly requests human assistance, it seamlessly escalates to your staff. During business hours, calls transfer directly. After hours, the AI can take a detailed message, schedule a callback, or connect to an on-call provider based on your configured protocols.

Most medical practices are fully operational within 72 hours. Our healthcare onboarding specialists configure your triage protocols, appointment types, provider schedules, and custom responses. We provide dedicated setup support and testing to ensure the AI handles your specific workflows correctly before going live.