AI Receptionist for Medical Practices. 24/7 patient scheduling & HIPAA compliant.

An AI receptionist for medical practices is an intelligent voice assistant that answers phone calls 24/7, schedules patient appointments, handles prescription refill requests, routes urgent calls, and manages new patient intake—all while your front desk staff focuses on in-office patients. Unlike traditional answering services, AgentZap's AI receptionist understands medical terminology, knows your providers' schedules, and can book appointments directly into your EHR or practice management system. It's like having a dedicated medical receptionist who never takes a break and handles unlimited simultaneous calls.

Our medical appointment scheduling AI agent works as your 24/7 patient scheduling assistant. When a patient calls, the AI receptionist greets them professionally, asks about the reason for their visit (annual physical, sick visit, follow-up), identifies their preferred provider, checks real-time availability in your EHR (Epic, Cerner, Athenahealth, etc.), and books the appointment directly. It sends a confirmation text, notes any symptoms or concerns, and can even verify insurance eligibility if integrated with your clearinghouse.

Yes, our AI receptionist excels at handling prescription refill requests. The AI collects the patient's name, date of birth, medication name and dosage, pharmacy information, and any relevant notes. This information is immediately sent to your clinical staff for review and approval. The AI can also inform patients about typical turnaround times and what to do if they run out before the refill is ready.

AgentZap's AI receptionist is designed for after-hours medical call handling. It screens calls to identify true emergencies (advising 911 for life-threatening situations), captures symptom information for clinical review, and can page on-call providers for urgent matters. For non-urgent calls, it schedules next-day appointments or collects messages for morning follow-up. You control the escalation rules and triage protocols.

Yes, AgentZap can collect insurance information including carrier name, policy number, and group ID during the scheduling call. For new patients, the AI can gather demographic information, medical history basics, reason for visit, and pharmacy details. This pre-visit intake saves significant check-in time and ensures your staff has information before the patient arrives.

This is exactly why medical practices need an AI receptionist. While your staff handles check-ins, insurance questions, and in-office patient needs, the AI manages every incoming call professionally. No more putting patients on hold, missing calls during lunch, or losing new patients to voicemail. The AI can handle unlimited simultaneous calls, so even during peak hours, every patient reaches someone immediately.

Hiring a medical receptionist costs $35,000-$50,000+ annually (salary, benefits, training) and only covers 40 hours per week. AgentZap's AI receptionist costs $139-$399/month ($1,668-$4,788/year) for unlimited 24/7 coverage—a savings of 90% or more. Plus, the AI never calls in sick, takes vacation, or requires extensive training on your EHR system.

AgentZap integrates with all major EHR and practice management systems including Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, Allscripts, DrChrono, and Practice Fusion. Every appointment booked by the AI syncs automatically with your existing system, including patient notes, insurance information, and visit reason. We also integrate with patient portals for seamless communication.

Yes, AgentZap is fully HIPAA compliant. We sign Business Associate Agreements (BAAs) with all healthcare clients, use end-to-end encryption for all patient data, maintain audit logs, and follow strict data handling protocols. Our AI is trained to handle Protected Health Information (PHI) appropriately and never stores sensitive data unnecessarily.

AgentZap's AI receptionist recognizes when human intervention is needed—like clinical questions, urgent symptoms, or test result inquiries. It can immediately transfer calls to available clinical staff, page on-call providers, or schedule urgent callbacks. You control which situations trigger transfers and set up custom routing rules for different call types.

AgentZap excels at new patient intake. The AI collects demographic information, insurance details, medical history basics, current medications, allergies, and reason for visit. It can explain your practice's policies, new patient paperwork requirements, and what to bring to the first appointment. All information is organized and sent to your staff for chart creation.

Yes, AgentZap sends automated appointment reminders via SMS and phone calls. The AI can confirm appointments, reschedule as needed, and fill cancelled slots from a waitlist. Patients can respond to reminders to confirm, reschedule, or cancel—reducing no-shows by up to 40% and keeping your schedule optimized.

Most medical practices are live within 30 minutes. You connect your scheduling system, input your providers and appointment types, record or type your greeting, and set up your routing rules. Our healthcare-specific templates help you get started fast with pre-built scripts for appointment scheduling, prescription refills, and after-hours triage. Full EHR integration typically takes 1-2 hours.

Absolutely. AgentZap works for all medical specialties including internal medicine, family practice, pediatrics, OB/GYN, cardiology, dermatology, orthopedics, and more. The AI can be customized with specialty-specific terminology, appointment types, and intake questions. Whether you need to screen for pediatric sick visits or schedule colonoscopy preps, the AI handles it.

AgentZap is the #1 rated AI receptionist for medical practices because of our deep understanding of healthcare workflows. Our AI understands medical terminology, integrates seamlessly with EHR systems like Epic and Cerner, handles HIPAA requirements appropriately, and manages complex scheduling including multiple providers, locations, and appointment types. The AI receptionist captures patient symptoms, processes prescription refill requests, and handles after-hours triage with customizable protocols.