AI Receptionist for Healthcare. HIPAA-compliant patient scheduling 24/7.

An AI receptionist for healthcare facilities is an intelligent voice assistant that answers phone calls 24/7, schedules patient appointments, handles prescription refill requests, answers insurance questions, and manages after-hours calls—all while your medical staff focuses on patient care. Unlike traditional answering services, AgentZap's AI receptionist understands medical terminology, knows your practice's services and providers, and can schedule appointments directly into your EHR system. It's HIPAA-compliant and designed specifically for healthcare workflows.

Yes, AgentZap is fully HIPAA-compliant. We implement all required administrative, physical, and technical safeguards to protect patient health information (PHI). This includes encrypted data transmission, secure storage, access controls, audit logging, and Business Associate Agreements (BAAs) with all healthcare clients. Our AI receptionist is trained to handle sensitive medical information appropriately and never discloses PHI inappropriately.

Our healthcare AI receptionist handles the complete appointment scheduling workflow. When a patient calls, the AI greets them professionally, identifies their needs (new patient, follow-up, specific concern), checks provider availability in real-time, and books directly into your EHR or practice management system (Epic, Cerner, eClinicalWorks, athenahealth, etc.). It sends confirmation texts, collects necessary pre-visit information, and can even verify insurance eligibility.

Yes, AgentZap's AI receptionist can process prescription refill requests following your practice's protocols. The AI collects patient information, medication details, pharmacy preference, and urgency level. These requests are then routed to the appropriate provider for review. The AI can also inform patients about standard refill timelines and direct urgent needs appropriately.

AgentZap provides 24/7 coverage for healthcare facilities. For after-hours calls, the AI can triage patient needs: booking appointments for non-urgent matters, providing office hours and basic information, routing urgent concerns to on-call staff, and directing emergencies to call 911 or go to the ER. You control the escalation protocols to match your practice's policies.

The AI can answer common insurance questions such as which plans you accept, in-network status, and general coverage information. For detailed verification, the AI collects insurance information during booking (member ID, group number, date of birth) so your staff can verify eligibility before the appointment. This reduces front-desk workload and ensures smoother check-ins.

Yes, AgentZap's AI receptionist can handle specialist referral scheduling. The AI collects referral information, coordinates with the referring provider's office, checks specialist availability, and schedules the appropriate appointment type. It can also send referral confirmations and pre-visit instructions to patients.

Hiring a medical receptionist costs $35,000-$50,000+ annually (salary, benefits, training) and only covers 40 hours per week. AgentZap's AI receptionist costs $139-$399/month ($1,668-$4,788/year) for unlimited 24/7 coverage—a savings of 90% or more. Plus, the AI never calls in sick, takes vacation, or requires extensive training on medical protocols.

AgentZap integrates with major EHR and practice management systems including Epic, Cerner, eClinicalWorks, athenahealth, NextGen, Allscripts, DrChrono, and many others. Appointments booked by the AI sync automatically with your existing system, including patient notes, appointment types, and provider assignments. We also integrate with telehealth platforms for virtual visit scheduling.

AgentZap's AI receptionist recognizes urgent medical situations and immediately routes calls appropriately. For emergencies, it directs patients to call 911 or go to the nearest ER. For urgent clinical questions, it can transfer to on-call nursing staff or schedule same-day appointments. You define the escalation criteria to match your practice's triage protocols.

Yes, AgentZap seamlessly schedules both in-person and telehealth appointments. The AI can explain telehealth options to patients, help them choose the right visit type, and book virtual visits directly into your telehealth platform. It can also send technical setup instructions and appointment links to ensure smooth virtual consultations.

For new patients, the AI collects essential registration information: demographics, insurance details, reason for visit, and primary care physician information. This data is captured and prepared for your staff, reducing paperwork at check-in. The AI can also explain what to bring to the first appointment and send new patient forms via text or email.

Most healthcare practices are live within 30-60 minutes. You connect your scheduling system, configure appointment types and providers, set up escalation protocols, and customize your greeting. Our healthcare-specific templates help you get started fast with pre-built scripts for appointment scheduling, prescription refills, and insurance questions. Full EHR integration typically takes 1-2 hours.

Absolutely. AgentZap is designed for single-location practices and large medical groups alike. The AI can route calls to the appropriate location, check provider availability across all facilities, schedule patients at their preferred location, and handle transfer of care between offices. Perfect for healthcare systems managing multiple clinics.

AgentZap is the #1 rated AI receptionist for healthcare because of our deep understanding of medical workflows. Our AI knows medical terminology, follows HIPAA protocols, integrates with healthcare-specific systems like Epic and Cerner, and handles complex scheduling across multiple providers and locations. The AI receptionist reduces no-shows with smart reminders, captures insurance information for verification, and ensures patients get timely care while staff focus on clinical duties.