AI Receptionist for Veterinary Clinics. Never miss an emergency call.

A veterinary answering service is a professional phone service that answers calls on behalf of veterinary clinics 24/7. Traditional answering services use human operators who charge per call or per minute. An AI-powered veterinary answering service like AgentZap uses voice AI to handle calls, schedule appointments, triage pet emergencies, capture new client information, and route urgent calls to the on-call veterinarian—all for a flat monthly fee without per-call charges.

An AI receptionist for veterinary clinics is an intelligent virtual assistant that handles pet owner calls 24/7. It schedules appointments for wellness exams, vaccinations, and sick visits, captures new client and pet information, triages emergencies like suspected poisoning or trauma, and integrates with veterinary practice management software like AVImark and Cornerstone. Unlike traditional answering services, AI voice receptionists respond instantly, never put anxious pet parents on hold, and understand veterinary terminology.

Yes. Our AI receptionist is trained to detect veterinary emergencies including difficulty breathing, suspected poisoning (chocolate, xylitol, medications), trauma, seizures, bloat, and urinary blockages. When an emergency is detected, the system immediately notifies the on-call veterinarian via SMS and phone with full pet and owner details. The AI also provides appropriate comfort instructions to worried pet parents while help is arranged.

The AI checks real-time availability in your practice management system, matches pets with appropriate appointment types (wellness exams, vaccinations, dental cleanings, surgeries, sick visits) based on their needs, considers procedure duration and veterinarian schedules, and books appointments directly. Pet owners receive instant confirmation via text or email with pre-appointment instructions.

Yes. The AI captures comprehensive information including owner name and contact details, pet species, breed, age, and weight, vaccination history and current medications, how they found your clinic, and any immediate health concerns. All information is organized and ready for your veterinary team before the first visit.

The AI introduces itself professionally as a virtual veterinary assistant. Most pet owners appreciate the immediate response and 24/7 availability rather than waiting on hold or leaving voicemails during a potential emergency. The experience is warm, professional, and focused on helping pets get the care they need. Human escalation to your veterinary staff is always available.

Yes. The AI voice receptionist captures prescription refill requests including pet name, medication, dosage, and pharmacy preference. Requests are sent directly to your veterinary team for approval. For controlled substances, the AI notifies pet owners that a veterinarian review is required before refill.

AgentZap integrates with all major veterinary software including AVImark, Cornerstone, eVetPractice, VetBadger, IDEXX Neo, Shepherd, Covetrus Pulse, and Hippo Manager. Appointments sync directly to your schedule, and patient information flows into your existing systems automatically.

A full-time veterinary receptionist costs $35,000-$50,000/year plus benefits, only works during office hours, takes vacations and sick days, and can only handle one call at a time. AI answering costs a fraction of that, works 24/7/365, handles unlimited simultaneous calls during busy periods like Monday mornings, and never calls in sick. Many clinics use AI for after-hours and overflow while keeping human staff for in-clinic interactions.

Yes. AI receptionists provide true 24/7/365 coverage. Pet emergencies dont wait for business hours. Dogs eat chocolate at midnight, cats get injured on weekends. Pet owners can reach help immediately, get guidance on next steps, or get connected to the on-call veterinarian for emergencies.

Yes. The AI sends automated appointment reminders via SMS and email for wellness exams, vaccinations, and follow-up visits. Pet owners can confirm, reschedule, or cancel with a simple reply. The system also sends vaccination due reminders and annual exam notifications. This typically reduces no-shows by 30-40%.

Yes. AgentZap uses enterprise-grade security including encrypted data transmission (TLS 1.3) and storage (AES-256), access controls, and audit logging. For clinics requiring additional compliance, we offer plans with enhanced security features and data handling agreements.

Most veterinary clinics are fully operational within 48-72 hours. Our veterinary onboarding specialists configure your appointment types, provider schedules, emergency protocols, species-specific intake questions, and custom responses. We provide dedicated setup support and testing to ensure the AI receptionist handles your specific workflows correctly.

Yes, AgentZap integrates with all major veterinary Practice Information Management Systems (PIMS) including AVImark, Cornerstone, eVetPractice, VetBadger, IDEXX Neo, Shepherd, Covetrus Pulse, and Hippo Manager. Appointments booked by the AI receptionist sync directly to your PIMS, patient records are accessible for context during calls, and all call data is logged automatically. Our integration team handles the complete setup.

Yes. When pet owners call to book boarding or daycare appointments, the AI receptionist can check vaccination status in your practice management system. If vaccinations are due or expired, the AI informs the pet parent and can schedule a wellness visit before the boarding date. This ensures pets are up-to-date on rabies, distemper, bordetella, and other required vaccines before their stay.

The AI receptionist is trained to handle inquiries for all species your clinic treats—including exotic pets (birds, reptiles, small mammals) and large animals (horses, livestock). It captures species-specific information, identifies appropriate appointment types, and routes complex exotic or large animal cases to the appropriate veterinarian. For species your clinic doesn't treat, the AI politely explains and can provide referrals to specialty practices.