AI Receptionist for Hotels & Hospitality. 24/7 reservations, guest services & concierge.

An AI receptionist for hotels and hospitality businesses is an intelligent voice assistant that answers phone calls 24/7, handles reservation inquiries, answers room availability and pricing questions, coordinates guest service requests, and manages check-in/check-out information—all while your front desk staff focuses on in-person guests. Unlike traditional answering services, AgentZap's AI receptionist understands hospitality terminology (room types, amenities, occupancy), knows your property's pricing and policies, and can process bookings directly into your PMS. It's like having a dedicated concierge who never sleeps.

Our hotel booking AI agent works as your 24/7 AI hotel assistant. When a guest calls, the AI receptionist greets them professionally, asks about their travel dates and preferences (room type, bed configuration, view preferences), checks real-time availability in your property management system, quotes accurate rates, and can complete the booking directly. It sends confirmation details via text or email, notes special requests (early check-in, accessible rooms, cribs), and captures guest preferences for personalized service.

Yes, our group booking AI agent excels at handling corporate retreats, wedding blocks, and group travel inquiries. The AI receptionist can discuss room block options, explain meeting room facilities, gather event requirements (dates, attendee count, catering needs), and route qualified leads to your sales team. For smaller group bookings that meet your criteria, the AI can process reservations directly and coordinate room assignments.

Yes, AgentZap's AI receptionist knows your property inside and out. When guests ask "What time does the pool close?" or "Do you have an airport shuttle?", the AI provides accurate information about all amenities, dining options, spa services, and facilities. It can also recommend local restaurants, attractions, and activities based on guest interests, enhancing the concierge experience for every caller.

This is exactly why hotels need an AI receptionist. While your front desk team assists guests in the lobby, the AI handles every incoming call professionally. No more putting guests on hold, missing reservation calls, or rushing between phone and in-person service. Your staff can provide the attentive, personalized experience that sets your property apart.

Hiring a hotel receptionist costs $32,000-$45,000+ annually (salary, benefits, training, night differential) and still requires multiple shifts for 24/7 coverage. AgentZap's AI receptionist costs $139-$399/month ($1,668-$4,788/year) for unlimited 24/7 coverage—a savings of 85% or more. Plus, the AI never calls in sick, requires overtime pay, or needs vacation coverage.

AgentZap integrates with all major property management systems including Opera PMS, Cloudbeds, RoomRaccoon, Mews, Little Hotelier, Guesty, Hostaway, and more. Every reservation booked by the AI syncs automatically with your existing system, including guest preferences, special requests, and payment information. We also integrate with channel managers and revenue management systems.

Yes, AgentZap can collect deposits during the booking call, process advance payments for non-refundable rates, and securely handle credit card authorizations. The AI processes payments through your existing payment gateway and applies them to reservations automatically. You can set deposit requirements for peak seasons, special events, or specific rate types.

AgentZap's AI receptionist recognizes when human assistance is needed—like complex billing issues, complaint resolution, or special accommodation requests. It can immediately transfer calls to available staff or schedule a callback. You control which situations trigger transfers and can set up VIP guest lists for instant connection.

AgentZap handles in-stay guest requests seamlessly. Guests can call to request extra towels, room service, housekeeping, maintenance, or late checkout—the AI logs the request, notifies the appropriate department, and confirms with the guest. For urgent issues, calls are escalated to staff immediately. All requests are tracked for service recovery and guest history.

Yes, the AI captures important guest information during booking: arrival times, bed preferences, dietary restrictions, celebration occasions (anniversaries, birthdays), and accessibility needs. This information flows directly to your PMS and housekeeping system, enabling your team to prepare personalized touches before the guest arrives.

Most hotels are live within 30 minutes. You connect your property management system, input your room types and rates, record or type your greeting, and configure your booking policies. Our hospitality-specific templates include pre-built scripts for reservation inquiries, amenity questions, and guest services. Full PMS integration typically takes under two hours with our onboarding team.

Absolutely. AgentZap is perfect for vacation rentals, bed & breakfasts, boutique hotels, and independent properties. You get professional call handling without the overhead of 24/7 staffing. The AI can manage booking inquiries, coordinate key exchange or check-in procedures, and answer property-specific questions for each of your listings.

AgentZap is the #1 rated AI hotel booking assistant because of our deep understanding of hospitality workflows. Our hotel booking AI agent knows room types (standard, deluxe, suite, penthouse), understands rate structures and policies, and integrates seamlessly with PMS systems like Opera and Cloudbeds. The AI receptionist captures guest preferences, handles group inquiries, and manages guest service requests with hospitality-grade professionalism.

Our AI-powered hotel software is designed for multi-property portfolios. The AI receptionist can identify which property the caller is inquiring about, check availability across locations, transfer calls between properties, and maintain consistent brand standards. Perfect for hotel groups, resort collections, and vacation rental portfolios with centralized reservation centers.