Stop losing delivery requests to voicemail. Our AI receptionist for courier services answers every call 24/7, handles package tracking inquiries, schedules pickups, provides real-time ETAs, and dispatches drivers—so your courier company delivers exceptional service around the clock.
Why 24/7 communication is critical for delivery success
Deliveries happen around the clock—but most courier dispatchers only answer 8-10 hours a day
42% of pickup requests come after hours. Every call that goes to voicemail is a same-day delivery going to your competition. Businesses need immediate responses—not callbacks tomorrow morning.
Customers call repeatedly asking "Where's my package?" Your dispatch team spends 70% of their time answering the same tracking questions instead of coordinating drivers and optimizing routes.
When urgent delivery requests come in but nobody answers, time-sensitive packages miss their windows. Legal documents, medical supplies, and business-critical shipments require immediate dispatch—not voicemail.
From pickup request to driver dispatch—all handled automatically, 24/7
AI receptionist answers instantly—no hold times, no voicemail, 24/7/365 availability for delivery requests and tracking inquiries.
Collects pickup address, delivery destination, package details, urgency level, and special handling requirements automatically.
Provides instant quotes for standard delivery zones, confirms pickup windows, and sets accurate ETA expectations.
Urgent requests trigger instant SMS alerts to drivers. Delivery syncs to your management software. Pickup begins immediately.
"Thank you for calling Metro Express Couriers. This is your 24/7 AI receptionist. How can I help you with your delivery needs today?"
"Hi, I need a same-day delivery. I have legal documents that need to get from downtown LA to Orange County by 3 PM today. Is that possible?"
"Absolutely, we can help with that same-day legal document delivery. For a 3 PM delivery to Orange County, I'll need a few details. What's the exact pickup address downtown and when can we pick up?"
"Pickup is at 555 South Flower Street, 12th floor. Documents will be ready in 30 minutes. Delivery goes to 1234 Bristol Street in Costa Mesa. Signature required."
"Perfect. Same-day rush delivery, legal documents, 555 South Flower Street to 1234 Bristol Street, Costa Mesa, signature required, 3 PM deadline. Our rate for rush legal courier is $85 flat. I'm dispatching a driver now—they'll arrive for pickup within 45 minutes. You'll receive a text with the driver's name and tracking link. What's your mobile number for updates?"
Result: Same-day delivery booked, driver dispatched via SMS, tracking link sent, and order synced to Onfleet—all at 10:15 AM while the office was handling other deliveries.
Everything you need to handle every delivery request and keep packages moving
AI receptionist captures complete pickup details 24/7. Schedules same-day, next-day, and recurring pickups with all package information organized for dispatch.
Integrates with your delivery software to provide instant package location, driver status, and accurate ETA updates—no hold times, no callbacks needed.
AI receptionist provides accurate delivery quotes based on your zone pricing, package size, and urgency level—converting inquiries into booked deliveries.
Instantly recognizes time-critical deliveries—medical supplies, legal documents, perishables—and dispatches drivers immediately via SMS alerts.
Handles driver check-ins, delivery exceptions, address corrections, and customer availability updates—keeping your dispatch team informed in real-time.
Deliveries don't wait for business hours. The AI receptionist captures urgent requests at 10 PM with the same quality as 10 AM.
AI receptionist recognizes commercial accounts, applies custom pricing, and provides priority handling for your most valuable business customers.
Handles POD requests, provides delivery confirmations, and routes signature verification requests—keeping customers informed and satisfied.
Track call volume, peak delivery request times, common inquiries, and conversion rates. Make data-driven decisions to grow your courier business.
AgentZap connects with the route optimization and delivery management tools you already use
Get 24/7 dispatch coverage at a fraction of the cost of hiring staff
While our AI receptionist handles 95%+ of calls flawlessly, some courier situations benefit from human touch. AgentZap includes intelligent escalation protocols for your delivery business.
See how delivery services are capturing more business with AgentZap AI receptionist
"We were missing 30% of same-day delivery requests after 5 PM. Now the AI receptionist captures every urgent delivery call—even at midnight. We've increased our same-day revenue by $28,000 per month from deliveries we would have missed."
"My dispatch team was spending 6 hours daily on tracking calls. The AI receptionist handles 85% of 'where's my package' calls automatically by pulling from Onfleet. Dispatch now focuses on routing and driver support, not answering phones."
"We handle legal document delivery for 40+ law firms. They need answers at 7 PM, not next morning. The AI receptionist gives our clients instant tracking and schedules pickups anytime. Our customer retention went from 82% to 96%."
Six reasons delivery services trust our AI receptionist for 24/7 customer support
AI receptionist trained specifically on courier terminology, delivery zones, and dispatch workflows unique to the delivery industry.
Zero hold times, zero voicemails. Every customer call answered on the first ring, 24/7/365, even during peak delivery hours.
Connects with Onfleet, Track-POD, Routific, OptimoRoute, and your existing delivery management systems seamlessly.
AI receptionist understands your local delivery zones, neighborhood routing, and area-specific requirements for accurate quoting.
Most courier companies see ROI within 30 days from captured after-hours delivery requests and improved customer retention.
Dedicated onboarding team helps configure your AI receptionist for your specific delivery zones, pricing, and customer scenarios.
Everything you need to know about AI voice receptionist for delivery companies
An AI receptionist for courier services is an intelligent voice assistant that answers calls 24/7/365 from customers, businesses, and drivers. It handles package tracking inquiries, schedules pickups, provides delivery ETAs, captures new delivery requests, and routes urgent dispatch calls—ensuring your courier company never misses a call or delivery opportunity. The AI receptionist understands courier terminology, delivery zones, and logistics workflows.
The AI receptionist captures complete same-day delivery details including pickup and delivery addresses, package dimensions and weight, required delivery window, special handling instructions (fragile, temperature-sensitive, signature required), and contact information. It can provide instant quotes for standard delivery zones and routes time-critical requests to your dispatch team for immediate assignment.
Yes, the AI receptionist integrates with your delivery management software including Onfleet, Track-POD, Routific, OptimoRoute, and others to provide real-time package status, driver location, and accurate ETA updates. Customers get instant answers about their deliveries without hold times or waiting for callbacks, improving satisfaction and reducing repetitive tracking calls.
The AI receptionist manages driver check-ins, captures delivery updates and exceptions, takes messages for dispatch, and routes urgent matters immediately to on-call personnel. It handles proof-of-delivery confirmations, failed delivery attempts, address corrections, and customer availability issues—keeping your dispatch team informed in real-time.
Absolutely. The AI receptionist recognizes urgent situations—rush deliveries, medical supplies, legal documents, time-sensitive packages—and escalates immediately to dispatch via SMS, email, or phone transfer. It captures all relevant details including deadlines, special requirements, and priority levels to enable rapid response and ensure critical deliveries are handled promptly.
Courier and delivery services often receive calls outside business hours from customers checking on packages or businesses needing urgent pickups. The AI receptionist handles these calls at 11 PM with the same professionalism as 11 AM, captures delivery requests for next-day dispatch, and ensures urgent matters reach on-call drivers immediately.
The AI receptionist gathers all essential details: sender and recipient names and addresses, package dimensions and weight, delivery urgency (standard, express, same-day, rush), special handling requirements (fragile, perishable, signature required, leave at door), preferred delivery windows, contact numbers for both parties, and any access instructions or gate codes.
AgentZap integrates with popular delivery and route optimization platforms including Onfleet, Track-POD, Routific, OptimoRoute, Circuit, Bringg, DispatchTrack, and custom solutions via API. Delivery requests flow into your system automatically, tracking data syncs for real-time status updates, and driver communications are logged for accountability.
AgentZap pricing for courier and delivery companies starts at approximately $139/month—a fraction of the $4,200/month cost of hiring a full-time dispatcher or receptionist. You get 24/7 coverage, delivery software integration, tracking support, and pickup scheduling included. Most courier services see ROI within the first month from improved customer satisfaction and captured after-hours delivery requests.
The AI receptionist introduces itself professionally and focuses on helping callers quickly and efficiently. Most customers care more about fast, accurate tracking information and easy pickup scheduling than whether the receptionist is human or AI. The experience is natural and professional—many callers appreciate the instant response and consistent service quality.
Yes, the AI receptionist recognizes registered business accounts and can provide personalized service including custom pricing, account-specific pickup schedules, preferred delivery options, and priority routing. It captures new business inquiries with all relevant details for your sales team to follow up on high-value commercial accounts.
Most courier and delivery companies are fully operational within 24-48 hours. Setup includes configuring your delivery zones, pricing tiers, software integrations, escalation preferences, and common customer scenarios. Our team handles the technical configuration so you can focus on deliveries while the AI receptionist handles your phones.
Join courier companies using AgentZap AI receptionist to capture every delivery request, provide instant tracking, and dispatch drivers—around the clock.