AI Receptionist for Taxi Services. Never miss another booking.

A taxi answering service is a professional phone service that answers calls on behalf of taxi and cab companies 24/7. Traditional answering services use human operators who charge per call. An AI-powered taxi answering service like AgentZap uses voice AI to handle ride booking calls around the clock, provide fare estimates, coordinate airport pickups, and dispatch rides—all for a flat monthly fee without per-call charges.

An AI receptionist for taxi companies is an intelligent voice assistant that answers calls 24/7/365 from passengers needing rides. It handles ride bookings, provides fare estimates, coordinates airport pickups, manages corporate account requests, and ensures your dispatch team never misses a booking—even during peak hours or late-night calls. The AI receptionist understands taxi terminology, pickup locations, and dispatch workflows to provide seamless customer service.

The AI receptionist captures complete booking details including pickup address, destination, preferred pickup time, number of passengers, special requirements (wheelchair accessible, child seats, large luggage), and contact information. It confirms the booking details with the caller, provides an estimated fare and arrival time, and automatically dispatches the request to available drivers through your taxi dispatch software.

Yes, the AI receptionist excels at airport transfers. It captures flight numbers, arrival times, terminal information, and passenger names for meet-and-greet services. The AI can provide accurate quotes for airport runs, coordinate pickup timing based on flight status, and send booking confirmations via SMS. Airport pickups are a premium service, and the AI receptionist ensures every inquiry is captured professionally.

The AI receptionist handles corporate account inquiries by verifying account numbers, processing authorized bookings, and capturing billing codes or cost centers. It can explain corporate account terms, process new corporate account applications, and route complex corporate requests to your account management team. This ensures corporate clients receive VIP treatment around the clock.

Absolutely. The AI receptionist integrates with your taxi dispatch system to provide instant fare estimates based on pickup and drop-off locations. It accounts for distance, estimated travel time, and any applicable surcharges (airport fees, late-night rates, waiting time). Callers get accurate quotes immediately, increasing booking conversion rates.

Unlike human dispatchers who can only handle one call at a time, the AI receptionist handles unlimited concurrent calls simultaneously. During peak hours like Friday nights, holidays, or events, every caller reaches an agent instantly—no hold times, no busy signals, no missed bookings. This is critical for capturing revenue during your busiest periods.

The AI receptionist gathers all essential details: pickup address and any specific instructions (building entrance, parking lot location), destination address, requested pickup time or immediate dispatch, number of passengers, vehicle preferences (sedan, SUV, van), special requirements (accessibility needs, child seats), payment preference, and callback number for driver coordination.

AgentZap integrates with popular taxi dispatch platforms including TaxiCaller, iCabbi, Autocab, Cabookie, MTI, Cordic, and custom solutions via API. Bookings flow directly into your dispatch queue, driver assignments sync automatically, and ride status updates enable the AI to provide callers with real-time ETA information.

AgentZap pricing for taxi companies starts at approximately $79/month—a fraction of the $4,200/month cost of hiring a full-time dispatcher. You get 24/7 booking coverage, dispatch integration, fare estimation, and corporate account handling included. Most taxi companies see ROI within the first week from captured after-hours and overflow bookings.

The AI receptionist introduces itself professionally and focuses on helping callers book their ride quickly and efficiently. Most passengers care more about fast, accurate service than whether the receptionist is human or AI. The experience is natural and professional—many callers appreciate the instant response and zero hold times.

Yes, the AI receptionist communicates fluently in English, Spanish, and other languages—essential for taxi services serving diverse urban populations. It can detect caller language preference and switch seamlessly, ensuring clear communication with all passengers regardless of their primary language.

Most taxi companies are fully operational within 24-48 hours. Setup includes configuring your service area, fare rates, dispatch integration, driver assignment rules, and corporate account protocols. Our team handles the technical configuration so you can focus on moving passengers while the AI receptionist handles your phones.

When passengers call about items left in a cab, the AI receptionist captures trip details (date, time, pickup/dropoff locations), item description, and contact information. It can check recent trip records to identify the driver and immediately notify them about the lost item. The AI coordinates between the passenger and driver for item return, handling what can otherwise be time-consuming calls for your dispatch team.

Yes, the AI receptionist captures accessibility requirements and special vehicle requests during booking. It identifies available wheelchair-accessible vehicles (WAVs) in your fleet, coordinates child seat availability, and ensures the right vehicle is dispatched. For passengers with mobility needs, the AI can also capture additional assistance requirements and communicate them to drivers before pickup.