Stop losing loads to voicemail. Our AI receptionist for trucking companies answers every call 24/7, captures freight inquiries, provides real-time tracking updates, and coordinates driver communications—so you never miss a load opportunity again.
Why 24/7 communication is critical for logistics success
Freight moves 24/7—but most dispatchers can only answer calls 8-10 hours a day
35% of freight opportunities come after hours. Every call that goes to voicemail is a $2,500+ load going to your competition. Brokers call the next carrier on the list within seconds.
Shippers and receivers call repeatedly asking "Where's my freight?" Your dispatch team spends 60% of their day answering the same tracking questions instead of booking loads.
When drivers can't reach dispatch about delays, breakdowns, or ETA changes, it cascades into customer service problems, detention charges, and damaged shipper relationships.
From load inquiry to dispatch—all handled automatically, 24/7
AI receptionist answers instantly—no hold times, no voicemail, 24/7/365 availability for freight inquiries.
Collects origin, destination, commodity, weight, dates, equipment type, and special requirements automatically.
Provides instant quotes for configured lanes or routes complex freight to dispatch with complete details.
Hot loads trigger instant SMS alerts to dispatch. Load syncs to TMS. Driver coordination begins immediately.
"Thank you for calling Swift Logistics. This is your 24/7 dispatch assistant. How can I help you with your freight needs today?"
"Yeah, I've got a hot load I need to move tonight. 42,000 pounds of auto parts from Detroit to Dallas. Needs to be there by Thursday morning."
"I can help with that Detroit to Dallas load. To get you an accurate quote, I need a few details. What's the pickup address and what time can we load tonight?"
"Pickup is at 15600 Michigan Ave, Dearborn. They can load us anytime after 6 PM tonight. It's a dry van, no special requirements."
"Perfect. Detroit to Dallas, 42,000 lbs auto parts, dry van, pickup tonight after 6 PM at 15600 Michigan Ave. Our rate for this lane is $2,850 all-in. I'm sending this to dispatch now and they'll confirm truck assignment within 30 minutes. What's the best number to reach you?"
Result: Load details captured, rate quoted, dispatch notified via SMS, and lead synced to McLeod TMS—all at 9:47 PM while the office was closed.
Everything you need to capture every load and keep freight moving
Captures complete load details 24/7. Provides instant quotes for configured lanes and routes complex freight to dispatch with all information organized.
Integrates with your TMS to provide instant shipment location, status, and ETA to shippers and receivers—no hold times, no callbacks needed.
Handles driver check-ins, captures delay reports with reasons and updated ETAs, and routes urgent matters to on-call dispatch immediately.
Instantly recognizes breakdowns, accidents, hot shot requests, and critical situations. Sends immediate SMS alerts to on-call personnel.
Trained on your standard lanes and rates to provide quick quotes for common origin-destination pairs without dispatcher involvement.
Freight doesn't wait for business hours. The AI receptionist captures hot loads at 2 AM with the same quality as 2 PM.
Communicates fluently in English and Spanish—essential for driver communications in the trucking industry.
Handles requests for PODs, BOLs, rate confirmations, and other shipping documents, routing to your admin team for fulfillment.
Track call volume, peak hours, load inquiry patterns, and conversion rates. Make data-driven decisions to grow your trucking business.
AgentZap connects with the TMS and fleet management tools you already use
Get 24/7 dispatch coverage at a fraction of the cost of hiring staff
While our AI receptionist handles 95%+ of calls flawlessly, some trucking situations benefit from human touch. AgentZap includes intelligent escalation protocols.
See how carriers are capturing more loads with AgentZap AI receptionist
"We were losing 15-20 hot loads per month after hours. Now the AI receptionist captures every inquiry at 2 AM just like it's 2 PM. We've added $38,000 in monthly revenue from loads we would have missed."
"My dispatch team was drowning in tracking calls. The AI receptionist handles 80% of 'where's my freight' calls automatically by pulling from our TMS. Dispatch now focuses on moving trucks, not answering phones."
"As a small fleet owner, I couldn't afford 24/7 dispatch coverage. Now the AI receptionist handles calls when I'm sleeping or driving. My drivers love that they can always reach someone. Best investment I've made."
AI receptionist trained specifically on logistics terminology, load types, and dispatch workflows.
Zero hold times, zero voicemails. Every shipper call answered on the first ring, 24/7.
Connects with McLeod, TMW, Samsara, KeepTruckin, and your existing dispatch systems.
Most trucking companies see ROI within 30 days from captured after-hours loads.
Everything you need to know about AI voice receptionist for logistics companies
An AI receptionist for trucking companies is an intelligent voice assistant that answers calls 24/7/365 from shippers, brokers, drivers, and receivers. It handles load inquiries, provides real-time shipment tracking updates, coordinates driver check-ins, captures new freight opportunities, and ensures your dispatch team never misses a call—even at 2 AM when hot loads become available. The AI receptionist understands trucking terminology, hours-of-service considerations, and logistics workflows.
The AI receptionist captures comprehensive load details including origin and destination, commodity type, weight and dimensions, pickup and delivery windows, special requirements (refrigerated, hazmat, oversized, flatbed), and contact information. It can provide instant rate quotes for standard lanes you configure, and routes complex freight inquiries to your dispatch team with all details organized for immediate follow-up.
Yes, the AI receptionist integrates with your TMS (Transportation Management System) including McLeod, TMW, Samsara, KeepTruckin, and others to provide real-time shipment status, current location, and accurate ETA updates. Shippers and receivers get instant answers without hold times or waiting for callbacks, improving customer satisfaction and reducing repetitive calls to your dispatch team.
The AI receptionist manages driver check-ins, captures delay reports with reasons and updated ETAs, takes messages for dispatch, and routes urgent matters immediately to on-call personnel. It understands trucker terminology, HOS (Hours of Service) considerations, and can process driver updates for breakdowns, weather delays, traffic issues, and detention situations.
Absolutely. The AI receptionist recognizes urgent situations—breakdowns, accidents, hot shot requests, critical pickup windows, and time-sensitive freight—and escalates immediately to on-call dispatch via SMS, email, or phone transfer. It captures all relevant details to enable rapid response, ensuring you never miss a time-critical load opportunity.
Trucking operates 24/7, and so does the AI receptionist. It handles shipper calls at 2 AM with the same professionalism as 2 PM, captures hot load opportunities the moment they call, and ensures your company responds to freight inquiries when the opportunity is available—not just during business hours. This 24/7 availability is essential for capturing after-hours loads that competitors miss.
The AI receptionist gathers all essential details: company name and contact information, origin and destination addresses, commodity description and class, weight and dimensions, required equipment type, pickup and delivery dates/times, accessorial requirements (lift gate, driver assist, inside delivery), temperature requirements, hazmat classification if applicable, and urgency level.
AgentZap integrates with popular TMS and fleet management platforms including McLeod, TMW, TruckMate, Ascend, Samsara, KeepTruckin (Motive), Fleet Complete, Trimble, and custom solutions via API. Load inquiries flow into your system automatically, tracking data syncs for real-time status updates, and driver communications are logged for compliance.
AgentZap pricing for trucking companies starts at approximately $139/month—a fraction of the $4,200/month cost of hiring a full-time dispatcher or receptionist. You get 24/7 coverage, TMS integration, load intake, tracking support, and driver communication handling included. Most carriers see ROI within the first month from captured after-hours load opportunities.
The AI receptionist introduces itself professionally and focuses on helping callers quickly and efficiently. Most shippers and brokers care more about fast, accurate service than whether the receptionist is human or AI. The experience is natural and professional—many callers appreciate the instant response and consistent service quality.
Yes, the AI receptionist communicates fluently in English and Spanish—essential for driver communications in the trucking industry. It can switch between languages seamlessly based on caller preference, ensuring clear communication with all drivers in your fleet or owner-operators you work with.
Most trucking companies are fully operational within 24-48 hours. Setup includes configuring your business hours, dispatch protocols, TMS integrations, lane rate information, and escalation preferences. Our team handles the technical configuration so you can focus on moving freight while the AI handles your phones.
Join trucking companies using AgentZap AI receptionist to capture every freight inquiry, provide instant tracking, and support drivers—around the clock.