Question 1

Does ServiceTitan have a built-in AI receptionist or phone answering feature?

Accepted Answer

ServiceTitan does not include a built-in AI phone answering service. While ServiceTitan has an AI-powered dispatcher for job assignment, it does not answer inbound phone calls from customers. AgentZap provides a dedicated ServiceTitan AI receptionist that answers voice calls 24/7, qualifies leads, and books jobs directly into your ServiceTitan dispatch board via the Open API.

Question 2

How does AgentZap integrate with ServiceTitan?

Accepted Answer

AgentZap connects to ServiceTitan through the ServiceTitan Open API (V2) using OAuth 2.0 authentication. When a homeowner calls, the AI receptionist checks your ServiceTitan calendar for technician availability, creates or updates the customer record, and books the job with service type, location, and notes — all in real time. Setup takes about 15 minutes.

Question 3

How much does an AI receptionist for ServiceTitan cost?

Accepted Answer

AgentZap starts at $109/month for ServiceTitan integration with unlimited calls. Compared to hiring a full-time dispatcher at $42,000-$55,000/year, AgentZap provides 24/7 coverage for 97% less. The AI handles after-hours, weekends, holidays, and seasonal call surges at the same flat rate — no per-minute fees.

Question 4

Can the ServiceTitan AI agent handle emergency service calls?

Accepted Answer

Yes. The ServiceTitan AI agent detects emergency language — burst pipes, gas leaks, no heat, electrical fires, carbon monoxide — and immediately escalates to your on-call team via call and text. It provides the homeowner with safety instructions while routing the emergency. Non-urgent calls are booked into your next available ServiceTitan slot.

Question 5

What ServiceTitan data can the AI receptionist access during calls?

Accepted Answer

Through the ServiceTitan Open API, the AI accesses customer records (service history, equipment, location), technician availability and dispatch board, pricebook for service estimates, membership status, and job types. This allows the AI to recognize returning customers, provide accurate pricing, and prioritize members — just like your best CSR.

Question 6

Can the AI receptionist dispatch technicians in ServiceTitan?

Accepted Answer

The AI creates jobs in ServiceTitan with the correct service type, customer location, urgency level, and job description. Your dispatch team or ServiceTitan's dispatch tools then assign the optimal technician based on skills, proximity, and current workload. The AI handles call intake and booking; your team handles dispatch optimization.

Question 7

Does AgentZap work for multi-location ServiceTitan accounts?

Accepted Answer

Yes. AgentZap routes calls to the correct business unit based on the caller's location, service area mapping, or phone number. Each location's technician availability, pricebook, and service types are managed independently through ServiceTitan's multi-entity API support.

Question 8

How do I set up AI phone answering with ServiceTitan?

Accepted Answer

Setup takes about 15 minutes in three steps: (1) Create an integration app in your ServiceTitan developer portal and authorize AgentZap via OAuth 2.0, (2) Configure your services, pricing guidelines, emergency keywords, and service area in the AgentZap dashboard, (3) Forward your business phone number to your AgentZap number. The AI immediately starts answering calls and booking into ServiceTitan.

Question 9

Which ServiceTitan plan is required for the AI integration?

Accepted Answer

ServiceTitan's Open API is available to all ServiceTitan subscribers. You need an active ServiceTitan account and developer portal access to authorize AgentZap. No additional API fees are charged by ServiceTitan for the integration. AgentZap's pricing starts at $109/month.

Question 10

Can the AI handle calls for multiple trades in one ServiceTitan account?

Accepted Answer

Yes. If your ServiceTitan account manages multiple trades — for example, HVAC and plumbing — the ServiceTitan AI agent routes calls based on the service requested and books into the correct job type, business unit, and technician pool. You configure trade-specific call scripts, pricing, and emergency protocols during setup.

Feature	Human Dispatcher	AgentZap + ServiceTitan
Monthly Cost	$3,500 - $4,600	$109/mo
Availability	40 hrs/week	24/7/365
Simultaneous Calls	1 at a time	Unlimited
ServiceTitan Integration	Manual entry (2-5 min/call)	Automatic via Open API
Seasonal Surge Handling	Overwhelmed or hire temp	Same cost, unlimited capacity
Sick Days / Turnover	Coverage gaps + retraining	Zero downtime
Annual Savings	—	$40,000 - $54,000+

AI Receptionist for ServiceTitan

AI Phone Answering. Built for ServiceTitan.

24/7 Call Answering

ServiceTitan Job Booking

Customer Lookup & Creation

Pricebook-Aware Quoting

Emergency Call Triage

Membership Management

From phone call. To booked job.

Homeowner Calls

AI Answers

Checks ServiceTitan

Job Booked

Works for Every ServiceTitan Trade. HVAC. Plumbing. Electrical. More.

HVAC

Plumbing

Electrical

Roofing

Pest Control

Landscaping

Cleaning

Contractors

Locksmith

Painters

Flooring

Solar

Construction

Pool Services

Home Services

Carpentry

Auto Repair

Moving

AI Receptionist vs. Hiring a Dispatcher. Save 97%.

ServiceTitan + AgentZap. Questions answered.