Construction Company Captures 55% More Leads

The Challenge

BuildRight Construction had established itself as a premier commercial and residential contractor in Dallas. But with project managers constantly on job sites and in client meetings, managing incoming calls was a constant struggle. Potential customers expecting quick responses were going to competitors who answered faster.

“Construction projects are high-value deals,” explains President Robert Davidson. “When someone's ready to build a $500K addition, they want to talk to someone now—not leave a voicemail and hope for a callback. We were losing million-dollar projects because we couldn't answer the phone.”

The Solution

Robert implemented AgentZap to handle all incoming inquiries. The AI receptionist captures detailed project information—scope, timeline, budget range, property type—and schedules site visits with the appropriate project manager based on specialization and availability.

For urgent calls from existing clients about active projects, AgentZap can route them directly to the assigned PM or dispatch an immediate callback. The system also handles subcontractor inquiries, vendor calls, and general questions about BuildRight's capabilities.

The Results

Within 120 days of implementing AgentZap, BuildRight Construction saw significant growth:

• 55% more project inquiries captured from calls that were previously missed
• $30,000 increase in average deal size from better-qualified leads
• 90% call answer rate up from 35% before AgentZap
• Project managers stay focused on active jobs without phone interruptions

BuildRight has since expanded to a second office location and hired 4 more project managers, with AgentZap handling calls for both locations seamlessly.

Features Used