Client Calls Answered While Clinicians Are in Session

The Practice

Prasad Counseling and Training is a group therapy practice in Houston, Texas offering in-person and virtual mental health services for adults, teens, and children. Founder Bill Prasad is a Licensed Professional Counselor Supervisor (LPC-S), a Licensed Chemical Dependency Counselor (LCDC), and one of a small number of Johns Hopkins Certified Trauma Clinicians.

The practice covers psychotherapy, couples and family counseling, trauma treatment, and corporate wellness training, with multiple clinicians seeing clients through the day.

Why Phones Matter in a Therapy Practice

A counseling session can't be interrupted to answer the phone. But the person calling is often a prospective client who finally worked up the courage to reach out, and research consistently shows those callers rarely leave voicemails or call twice. For a therapy practice, every unanswered call can be a person who needed help and moved on.

How AgentZap Helps

AgentZap answers the practice's calls with the discretion a counseling office requires. It takes new-client inquiries, captures contact details and scheduling preferences, answers questions about services and session formats, and passes organized summaries to the team for follow-up.

Clinicians stay present with the client in front of them, and the person calling gets a calm, immediate answer instead of a voicemail prompt.

Features Used