Every call on the record. Private details kept private.
A customer says you quoted a different price, or you need to coach a tricky call. AgentZap recorded and transcribed it, masked the sensitive parts, and made it searchable. The answer is one search away, and the private data never sat in the clear.
Call recording and transcription captures every call as audio and searchable text so you have an accurate record of what was said. AgentZap records each call, transcribes it in real time, masks sensitive details like card numbers, and can play a recording disclosure for consent. Recordings and transcripts sync to your CRM and are searchable from your dashboard. See pricing or browse all features.
A record you can actually use.
Find any call fast
Search by name, number, or words said, then jump straight to the moment.
Settle disputes
Know exactly what was quoted or promised, with the recording to back it up.
Coach your team
Use real calls to train new staff and improve how every call is handled.
Get the details right
No more half-remembered notes. The full conversation is captured accurately.
Captured, cleaned, searchable. Five steps.
Records with consent
The call records from the start, with an optional disclosure so callers are informed where that is required.
Transcribes in real time
Speech becomes text as the call happens, capturing names, numbers, and the details that matter.
Masks sensitive details
Card numbers and other PII are masked, so private data is never kept in the clear.
Makes it searchable
Every transcript is indexed, so you find any call by name, number, or what was said.
Syncs to your CRM
The recording, transcript, and summary land in your CRM and inbox automatically.
Readable, masked, searchable.
Caller: Can you give me a rough quote for a full repaint?
AgentZap: For a three-bedroom interior, most jobs land between $2,800 and $3,400. The exact quote comes after a walkthrough.
Caller: Sounds good, here is my card, it's 4•••• •••• •••• (masked)
Recorded responsibly. Consent and privacy, handled.
Consent by state
Federal law and most states allow one-party consent. More than a dozen states, including California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania, and Washington, require everyone to consent.
Calls across state lines
When a caller is in another state, the safe practice is to follow the stricter all-party rule and inform everyone. AgentZap's disclosure does that by default.
Payment data
Card security codes must never be stored under PCI DSS, so card details are masked rather than recorded.
Sources: Reporters Committee for Freedom of the Press (recording consent), PCI Security Standards Council (payment data). This is general information, not legal advice. Check the rules that apply to your business.
Recording options, side by side.
| AgentZap | Phone system recording | Answering service | No recording | |
|---|---|---|---|---|
| Records every call | Yes | Yes | Sometimes | No |
| Transcribes to text | Yes | Rarely | Rarely | No |
| Searchable transcripts | Yes | No | No | No |
| Masks PII and card data | Yes | Rarely | Varies | n/a |
| Recording disclosure for consent | Built in | Manual | Varies | n/a |
| Syncs to your CRM | Yes | No | Sometimes | No |
The full picture of every call.
Instant Call Summaries
A short summary on top of the full transcript.
Learn more→CRM & Integrations
Recordings and transcripts logged to your CRM.
Learn more→24/7 Call Answering
Every call answered, every call captured.
Learn more→Lead Qualification
The intake, recorded and searchable.
Learn more→Live Agent Handoff
Context carries when a human takes over.
Learn more→Spam & Robocall Filtering
Only real conversations get recorded.
Learn more→A record that protects your business.
Recording & transcription, answered.
Does AgentZap record and transcribe every call?
Yes. Every call is recorded and transcribed automatically, with sensitive details masked. Recordings and transcripts are available from your dashboard and sync to your CRM, so the full context of any call is one search away.
Is recording calls legal?
It depends on where you and the caller are. Under federal law and in most states, recording is allowed with one-party consent, meaning you as a participant may record. More than a dozen states, including California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania, and Washington, require consent from everyone on the call (Reporters Committee for Freedom of the Press). AgentZap can play a recording disclosure at the start of the call so every caller is informed. This is general information, not legal advice.
What is PII masking?
PII masking hides personal and sensitive details, such as card numbers, in the recording and transcript so they are not stored in the clear. It keeps a useful record of the call without keeping the data that should never sit in a recording.
What happens if a caller reads out a credit card number?
Card details are masked. Under PCI DSS, a card security code must never be stored after a payment, so AgentZap masks card data rather than keeping it in the recording (PCI Security Standards Council). Sensitive payment information stays protected.
Can I search the transcripts?
Yes. Every transcript is searchable, so you can find a specific call by name, number, or what was said, then jump to the recording. No more scrubbing through audio to find one detail.
What if the call crosses state lines?
When a caller is in a different state, the safest practice is to follow the stricter all-party consent rule and inform everyone, because it is not always settled which state's law applies (Reporters Committee for Freedom of the Press). AgentZap's recording disclosure handles that for you.
Can I download or export recordings and transcripts?
Yes. Recordings and transcripts can be downloaded and are pushed to your CRM, so you keep your own copy and a record lives where your team already works. See CRM integration.
Is it suitable for HIPAA practices?
Yes. AgentZap is HIPAA compliant for health practices like medical, dental, and therapy, with PII masking on every recording and transcript.
Will the AI tell callers they are being recorded?
You decide. AgentZap can play a clear recording disclosure at the start of the call, which is what all-party consent states require and what many businesses use everywhere to keep things simple.
Does recording slow down the call?
No. Recording and transcription happen in the background while the AI handles the call normally. The caller notices nothing except, if you choose, a short disclosure at the start.
Keep the record, protect the details.
Recording, transcription, and PII masking are included from $109/mo. No hidden fees, cancel anytime.