The same questions, answered for you. In your words, every time.
“Are you open Sunday?” “Do you take my insurance?” “How much for a basic service?” Your team answers these all day. AgentZap learns your answers and handles them on every call, so your people are free for the calls that actually need them.
Answering caller questions means the AI handles the routine questions your business gets all day, hours, location, pricing, services, insurance, and more, using answers you provide. AgentZap works from up to 50 custom question-and-answer pairs, replies naturally in your own words, and escalates anything outside its knowledge to a message or a person. Routine questions get resolved on the first call, 24/7. See pricing or browse all features.
Routine questions eat your team’s day. And most self-service fails to answer them.
14%
of issues are fully resolved by typical self-service tools, AgentZap aims higher
Source: Gartner, 2024
50
custom answers AgentZap can handle, covering most routine calls
AgentZap product
The questions you answer over and over.
Your answers, on autopilot. Five steps.
You set the answers
Add up to 50 question-and-answer pairs in your own words, plus your hours and services.
A caller asks
The AI listens to what the caller actually wants, not a rigid menu.
It answers naturally
It replies with your real answer, conversationally, on the first try.
It keeps going
If the answer leads to a booking or a transfer, the AI handles that too, in the same call.
It escalates the rest
Anything outside your knowledge base goes to a message, callback, or a person.
From question to booked, in one call.
Hi, do you take Delta Dental, and how much is a cleaning if I'm a new patient?
Yes, we're in-network with Delta Dental. A new-patient cleaning, exam, and X-rays is $129 if you're paying out of pocket, and usually covered under most Delta plans. Would you like me to book you in?
Oh nice, yes please.
Great. I have Tuesday at 2 PM or Thursday at 10 AM with Dr. Patel. Which works?
Thursday at 10.
Booked for Thursday at 10. I'll text you a confirmation and what to bring as a new patient.
Answering questions, side by side.
| AgentZap | Phone menu (IVR) | Voicemail | Staff | |
|---|---|---|---|---|
| Answers in a real conversation | Yes | Rigid menu | No | Yes |
| Uses your exact answers | Yes | Limited | No | If they know |
| Available 24/7 | Yes | Yes | Yes | No |
| Turns a question into a booking | Yes | No | No | Yes |
| Escalates what it cannot answer | Yes | Dead ends | n/a | n/a |
| Frees your team | Yes | Somewhat | No | n/a |
Answering is where the call starts.
24/7 Call Answering
Every question answered, around the clock.
Learn more→Appointment Scheduling
Turn an answer into a booking.
Learn more→Lead Qualification
Answer, then qualify the caller.
Learn more→Live Agent Handoff
Pass on what the AI cannot answer.
Learn more→Bilingual Answering
Answer questions in the caller’s language.
Learn more→Instant Call Summaries
A record of what was asked and answered.
Learn more→Your FAQs, handled for you.
Answering questions, answered.
What questions can AgentZap answer?
The ones your callers ask most: hours, location and directions, pricing, services offered, parking, insurance accepted, whether you take walk-ins, and anything else you set up. You give it the answers and it uses them on every call.
How does it know my answers?
You provide up to 50 custom question-and-answer pairs in your own words. The AI uses them to reply naturally, so callers hear your business’s real answers, not a generic script.
How many Q&A pairs can I set up?
Up to 50, plus the details about your services and hours. That covers the large majority of routine calls most businesses get, so your team only handles the ones that truly need them.
What if a caller asks something it does not know?
It does not guess. For anything outside your knowledge base, AgentZap takes a message, books a callback, or hands off to a person, so the caller is never left with a wrong answer. See live agent handoff.
Does answering questions really save my team time?
Yes. A large share of inbound calls are the same routine questions over and over. Handling them automatically frees your team for the calls that need a person. Gartner expects AI to autonomously resolve 80% of common customer service issues by 2029, and AgentZap brings that to your phone today.
Is self-service not frustrating for customers?
Bad self-service is. Gartner found only 14% of issues are fully resolved by typical self-service tools (2024). AgentZap is different: it is a real conversation, it gives your actual answers, and it escalates to a person the moment it cannot help, so callers get resolved instead of stuck.
Can it answer questions and still book or qualify?
Yes. Answering a question is often the start of a booking. The AI can answer "do you take my insurance," then book the visit in the same call. See appointment scheduling.
Can I update the answers as things change?
Yes. Change your hours, prices, or services anytime and the AI uses the new answers right away. Your phone is always current, even on a holiday or during a promotion.
Let the AI handle the FAQs.
AgentZap answers your callers’ routine questions 24/7 from $109/mo. No hidden fees, cancel anytime.