Boarding Calls Answered While Staff Care for Dogs
A real AgentZap customer in Rockwall, Texas
The Business
The Dog Houseis a pet boarding, daycare, and grooming facility on five acres of country land in Rockwall, Texas. The business has cared for clients' dogs and cats since 2000, with boarding reservations, daycare drop-offs, and grooming appointments running side by side.
Like most boarding facilities, the phone is busiest exactly when the staff is busiest: morning drop-offs, evening pickups, and the weeks before holidays when boarding spots fill up fast.
Why Phones Matter in Pet Care
Pet parents call to book boarding, ask about vaccination requirements, check on their dogs, and schedule grooming. When staff are hands-on with animals, those calls compete directly with the care the business is known for. A missed boarding call before a holiday weekend often means that family books with another facility.
How AgentZap Helps
AgentZap answers The Dog House's calls around the clock. It takes boarding and grooming requests, answers common questions like vaccination requirements, hours, and rates, and sends the team organized message summaries instead of a voicemail box to dig through.
Staff stay focused on the dogs in their care. Pet parents get an answer on the first ring, whether they call at noon or after closing.
Features Used
About The Dog House
The Dog House is a pet boarding, daycare, and grooming facility at 4050 N State Highway 205, Rockwall, TX, operating since 2000 on a five-acre property. Learn more at thedoghouserockwall.com.
Running a Pet Care Business With a Busy Phone?
AgentZap answers booking calls while your team stays hands-on with the animals.