Question 1

Does Epic have a built-in phone answering service?

Accepted Answer

Epic does not include a phone answering feature. Epic focuses on electronic health records, clinical documentation, scheduling, billing, MyChart patient portal, and interoperability. AgentZap adds a dedicated AI phone receptionist that answers patient calls 24/7 and integrates with your Epic system via FHIR APIs and Epic App Orchard.

Question 2

How does AgentZap integrate with Epic?

Accepted Answer

AgentZap connects to Epic through FHIR APIs and Epic App Orchard. When a patient calls, the AI can check real-time provider availability, route to the correct department, confirm appointment details, and sync scheduling data with your Epic system. Our healthcare integration team handles the full setup, including Epic App Orchard review and configuration.

Question 3

How much does an AI receptionist for Epic hospitals cost?

Accepted Answer

AgentZap starts at $109/month for 150 minutes of call handling, with enterprise plans available for high-volume health systems. Compare that to $15,000-$50,000/month for a staffed call center, or $3-8 per call with traditional hospital answering services. AgentZap handles unlimited simultaneous calls 24/7 and integrates directly with your Epic system.

Question 4

Can the AI handle after-hours calls for hospitals?

Accepted Answer

Yes. AgentZap provides 24/7 phone answering for Epic hospitals and health systems. After hours, the AI uses clinically-informed triage protocols to screen call urgency, route emergencies to on-call providers or the nurse line with full conversation context, schedule next-day appointments for non-urgent matters, and collect prescription refill requests. This reduces unnecessary ER visits while ensuring urgent cases reach providers immediately.

Question 5

Is AgentZap HIPAA compliant for hospitals and health systems?

Accepted Answer

Yes. AgentZap offers HIPAA-compliant plans built for healthcare organizations of all sizes. This includes signed Business Associate Agreements (BAAs), end-to-end encrypted data transmission and storage, role-based access controls, comprehensive audit logging, and secure PHI handling. We serve hospitals and health systems with strict compliance requirements.

Question 6

Can the AI route calls to different departments?

Accepted Answer

Yes. For hospitals and multi-department health systems, the AI intelligently routes callers to the correct department, clinic, or provider based on their stated needs. Whether a patient needs cardiology, orthopedics, primary care, billing, medical records, or pharmacy, the AI handles the routing without a confusing phone tree. Complex transfers include full conversation context.

Question 7

Does AgentZap work with MyChart?

Accepted Answer

AgentZap complements MyChart by handling the patients who prefer to call rather than use the patient portal. While MyChart handles digital self-service, AgentZap ensures every phone call is answered professionally 24/7. Many patients — especially older adults and those with urgent needs — still prefer calling. AgentZap captures those interactions and syncs data back to Epic.

Question 8

How does the AI handle emergency calls?

Accepted Answer

The AI is trained to recognize emergency indicators through keyword detection and symptom screening. When an emergency is identified, the call is immediately transferred to your designated emergency line, on-call provider, or nurse triage line with full conversation context. The AI never attempts to handle true medical emergencies and always errs on the side of escalation.

Question 9

What types of healthcare organizations use Epic with AgentZap?

Accepted Answer

AgentZap serves a wide range of Epic organizations including community hospitals, large health systems, academic medical centers, multi-specialty physician groups, federally qualified health centers (FQHCs), and specialty clinics within health systems. Any Epic organization with patient phone traffic benefits from 24/7 intelligent call handling.

Question 10

How quickly can our Epic organization get started?

Accepted Answer

Implementation timelines vary by organization size and Epic configuration, but most are operational within 1-2 weeks. Our healthcare integration team handles Epic App Orchard review, FHIR API configuration, triage protocol setup, department routing rules, and end-to-end testing. We provide dedicated project management for enterprise implementations.

Feature	Hospital Call Center	AgentZap + Epic
Monthly Cost	$15,000 - $50,000+	From $109/mo (enterprise plans available)
Availability	Staffing-dependent	24/7/365
Simultaneous Calls	Limited by staff count	Unlimited
Epic Integration	Manual lookup	Direct FHIR API sync
Hold Times	3-12 minutes average	Zero — instant answer
Scalability	Hire more staff	Instant — no hiring needed

AI Receptionist for Epic

AI Phone Answering. Built for Epic.

24/7 Patient Call Answering

Department Routing

Appointment Scheduling

Insurance Verification

Rx Refill Capture

After-Hours Nurse Line Triage

New Patient Registration

HIPAA Compliant

From patient call. To resolved inquiry.

Patient Calls

AI Answers

Routes & Resolves

Synced to Epic

Works for Every Epic Organization. Hospitals. Health systems. Medical groups.

Hospitals

Health Systems

Large Medical Groups

Academic Medical Centers

Community Health Centers

Multi-Specialty Clinics

Cardiology

Oncology

Orthopedics

Primary Care

Pediatrics

Women's Health

AI Receptionist vs. Hospital Call Center. Fraction of the cost.

Epic + AgentZap. Questions answered.