Question 1

Does FieldEdge have a built-in phone answering service?

Accepted Answer

No. FieldEdge is field service management software that handles dispatching, scheduling, invoicing, and flat-rate pricing -- but it does not answer your phone. AgentZap adds 24/7 AI phone answering on top of FieldEdge, so every call is picked up and every job opportunity is captured, even when your techs are on job sites.

Question 2

How does AgentZap integrate with FieldEdge?

Accepted Answer

AgentZap connects to FieldEdge through the FieldEdge REST API. When a customer calls, the AI receptionist looks up customer records, checks tech availability on the dispatch board, accesses your flat-rate pricebook for pricing questions, and books jobs directly into FieldEdge. Setup takes about 10 minutes with your FieldEdge API credentials.

Question 3

How much does an AI receptionist for FieldEdge cost?

Accepted Answer

AgentZap starts at $109/month for 150 minutes of call handling. Compare that to $2,800+/month for a full-time dispatcher or answering service. That's a 96% cost savings while providing 24/7 coverage instead of just business hours -- plus direct FieldEdge integration that eliminates manual data entry.

Question 4

Can AgentZap handle emergency calls for HVAC, plumbing, and electrical?

Accepted Answer

Yes. AgentZap is trained to detect emergencies like no heat in winter, burst pipes, gas leaks, and electrical fires. When an emergency is detected, the AI immediately escalates to your on-call technician and creates a priority job in FieldEdge. Non-emergency calls are booked into the next available slot on your dispatch board.

Question 5

Does AgentZap access my FieldEdge pricebook?

Accepted Answer

Yes. AgentZap connects to your FieldEdge flat-rate pricebook via the REST API. When a customer asks "how much does it cost to replace a water heater?" the AI can provide your flat-rate price from the pricebook, helping customers make decisions on the call instead of requiring a callback.

Question 6

Can the AI recognize service agreement customers?

Accepted Answer

Yes. AgentZap checks FieldEdge for active service agreements and maintenance plans when a customer calls. Agreement customers receive priority scheduling and proper SLA handling. The AI also handles seasonal maintenance reminders and tune-up scheduling for agreement holders.

Question 7

How does AgentZap handle seasonal surge for HVAC contractors?

Accepted Answer

During peak seasons -- summer AC breakdowns and winter heating failures -- call volume can triple. AgentZap handles unlimited simultaneous calls with zero wait times. Every call is answered, triaged, and booked into FieldEdge instantly. No busy signals, no voicemail, no lost revenue during your busiest periods.

Question 8

What happens when someone calls my contracting business after hours?

Accepted Answer

Research shows 85% of callers who reach voicemail won't call back -- they'll call a competitor. With AgentZap, every after-hours call is answered by the AI receptionist. It can book jobs for the next business day, dispatch on-call techs for emergencies, answer pricing questions from your pricebook, and capture new customer information -- all synced directly to FieldEdge.

Question 9

How do I set up AI phone answering with FieldEdge?

Accepted Answer

Setup takes about 10 minutes in three steps: (1) Connect your FieldEdge account to AgentZap using your REST API credentials from FieldEdge settings, (2) Configure your service types, emergency protocols, and on-call schedule, (3) Forward your business phone number to your AgentZap number. The AI immediately starts answering calls with your company name, services, and pricebook.

Question 10

Which trades does AgentZap support with FieldEdge?

Accepted Answer

AgentZap supports all trades served by FieldEdge including HVAC contractors, plumbing companies, electrical contractors, and multi-trade service businesses. The AI understands industry-specific terminology, emergency types, and service workflows for each trade. It handles residential and commercial calls, maintenance agreements, and warranty work.

Feature	Human Dispatcher	AgentZap + FieldEdge
Monthly Cost	$3,200 - $5,000	$109/mo
Availability	40 hrs/week	24/7/365
Simultaneous Calls	1 at a time	Unlimited
FieldEdge Integration	Manual entry	Automatic via REST API
Emergency Triage	Depends on training	Instant detection & escalation
Peak Season Capacity	Overwhelmed, calls go to voicemail	Unlimited capacity, zero wait
Annual Savings	—	$37,000 - $58,000+

AI Receptionist for FieldEdge

AI Phone Answering. Built for FieldEdge.

24/7 Call Answering

Customer Lookup

Flat-Rate Pricebook Access

Dispatch Board Booking

Emergency Triage

Service Agreement Recognition

From phone call. To dispatched technician.

Customer Calls

AI Answers

Looks Up Customer

Booked & Dispatched

Works for Every FieldEdge Trade. HVAC. Plumbing. Electrical.

HVAC

Plumbing

Electrical

AI Receptionist vs. Hiring a Dispatcher. Save 96%.

FieldEdge + AgentZap. Questions answered.