AgentZap + Freshdesk
A customer calls with a billing question at 9 PM. AgentZap answers, creates a Freshdesk ticket with the full details, and routes it to the right team before your next shift starts.
Key Features
Automatic Ticket Creation
Create support tickets automatically from customer calls.
Customer History
Access complete customer interaction history.
Real-time Notifications
Get notified instantly when tickets are updated.
Team Collaboration
Assign and route tickets to the right team members.