Question 1

Does Kareo (Tebra) have a built-in phone answering service?

Accepted Answer

No. Kareo (now Tebra) is an excellent EHR and practice management platform, but it does not include a phone answering service. AgentZap provides a dedicated AI phone receptionist for Kareo practices that answers patient calls 24/7, books appointments directly into your Kareo calendar via the Tebra REST API, and handles insurance questions — all with HIPAA compliance.

Question 2

How does AgentZap integrate with Kareo?

Accepted Answer

AgentZap connects to Kareo through the Tebra REST API. When a patient calls, the AI receptionist checks your Kareo calendar for real-time provider availability, confirms the appointment type and provider match, books the appointment directly into Kareo, and sends confirmation to the patient. Setup takes about 5 minutes with your Kareo API credentials.

Question 3

How much does an AI receptionist for Kareo cost?

Accepted Answer

AgentZap starts at $109/month for 150 minutes of call handling. Compare that to $2,800+/month for a full-time front desk receptionist or $1,200+/month for a medical answering service. That's up to 96% savings while providing 24/7 coverage instead of business hours only.

Question 4

Is AgentZap HIPAA compliant for medical practices?

Accepted Answer

Yes. AgentZap is fully HIPAA compliant. All patient data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We provide a Business Associate Agreement (BAA) for all medical practice customers. Patient health information is never stored beyond what is necessary for appointment booking and call routing.

Question 5

Can AgentZap handle after-hours patient calls for my Kareo practice?

Accepted Answer

Yes. AgentZap provides 24/7 phone answering for your medical practice. Research shows 85% of callers who reach voicemail won't call back — they'll call another practice. With AgentZap, every patient call is answered professionally, even at 2 AM on a weekend. The AI can book appointments, answer insurance questions, capture Rx refill requests, and route urgent matters appropriately.

Question 6

Can the AI route calls to different providers in my Kareo practice?

Accepted Answer

Yes. AgentZap reads your Kareo provider schedules and routes patient calls intelligently based on specialty, availability, and appointment type. If a patient calls for a pediatric well-child visit, the AI routes to your pediatrician. If they need an OB/GYN follow-up, it routes to the correct provider. This works across single and multi-provider practices.

Question 7

Does AgentZap handle insurance questions for Kareo practices?

Accepted Answer

Yes. AgentZap can answer common insurance questions — which plans you accept, whether a specific plan is in-network, and what the patient should bring for insurance verification. For detailed benefits or eligibility questions, the AI captures the patient's insurance information and routes it to your billing team for follow-up.

Question 8

How do I set up AI phone answering with Kareo?

Accepted Answer

Setup takes about 5 minutes in three steps: (1) Connect your Kareo account to AgentZap using your Tebra API credentials, (2) Configure your provider schedules, appointment types, and practice information, (3) Forward your practice phone number to your AgentZap number. The AI immediately starts answering calls with your practice name, providers, and availability.

Question 9

What can AgentZap do that Kareo can't?

Accepted Answer

Kareo (Tebra) is excellent EHR, billing, and practice management software, but it doesn't answer your phone. AgentZap adds 24/7 AI phone answering on top of Kareo — so every patient call is picked up, every appointment opportunity is captured, insurance questions are handled, Rx refill requests are logged, and new patient intake begins before they even arrive at the office.

Question 10

Can AgentZap capture prescription refill requests?

Accepted Answer

Yes. When patients call for prescription refills, the AI captures the medication name, dosage, pharmacy preference, and patient details, then routes the request to the appropriate provider in your Kareo system for approval. This eliminates phone tag and ensures refill requests are documented properly.

Feature	Medical Answering Service	AgentZap + Kareo
Monthly Cost	$1,200 - $3,500	$109/mo
Availability	Business hours or limited after-hours	24/7/365
Simultaneous Calls	1-2 at a time	Unlimited
Kareo Integration	Manual entry / none	Automatic via Tebra API
HIPAA Compliance	Varies by provider	Full HIPAA + BAA included
Annual Savings	—	$13,000 - $40,000+

AI Receptionist for Kareo

AI Phone Answering. Built for Kareo Practices.

24/7 Patient Call Answering

Kareo Calendar Sync

Provider Routing

HIPAA Compliant

New Patient Intake

Rx Refill Capture

From patient call. To booked appointment.

Patient Calls

AI Answers

Checks Kareo

Booked in Kareo

Works for Every Kareo Practice. Any Specialty.

Primary Care

Pediatrics

Internal Medicine

OB/GYN

Urgent Care

Specialty Practices

AI Receptionist vs. Medical Answering Service. Save 90%+.

Kareo + AgentZap. Questions answered.