Question 1

Does ModMed have a built-in phone answering feature?

Accepted Answer

ModMed (Modernizing Medicine) does not include a phone answering service. It is a specialty-specific EHR and practice management platform for clinical workflows, charting, billing, and patient engagement. AgentZap adds a dedicated AI phone receptionist that answers patient calls 24/7 and syncs appointment data with your ModMed system via its REST API.

Question 2

How does AgentZap integrate with ModMed?

Accepted Answer

AgentZap connects to ModMed through its REST API. When a patient calls, the AI receptionist checks your ModMed schedule for real-time provider availability, understands specialty-specific appointment types, confirms the appointment with the caller, and books it directly into ModMed. The integration handles provider routing, procedure-type mapping, and specialty-specific scheduling rules.

Question 3

How much does an AI receptionist for ModMed cost?

Accepted Answer

AgentZap starts at $109/month for 150 minutes of call handling. Compare that to $2,800-$4,500/month for a full-time front desk receptionist — that's up to 96% savings while providing 24/7 coverage. Every plan includes HIPAA compliance with a signed BAA.

Question 4

Is AgentZap HIPAA compliant for medical practices?

Accepted Answer

Yes. AgentZap is fully HIPAA compliant. We provide a signed Business Associate Agreement (BAA), encrypt all patient data in transit and at rest, maintain audit logs, and follow strict access controls. Our AI is trained to handle Protected Health Information (PHI) according to HIPAA guidelines.

Question 5

Which medical specialties does AgentZap support with ModMed?

Accepted Answer

AgentZap supports all ModMed specialties including dermatology, ophthalmology, orthopedics, gastroenterology, OBGYN, pain management, plastic surgery, urology, podiatry, and rheumatology. The AI is trained on specialty-specific terminology, procedure types, and scheduling workflows for each vertical.

Question 6

Can the AI handle prescription refill requests?

Accepted Answer

Yes. AgentZap captures prescription refill requests from patients including medication name, dosage, pharmacy information, and urgency level. The refill request is documented and routed to the prescribing provider for review and approval — eliminating phone tag between patients and staff.

Question 7

How does after-hours triage work?

Accepted Answer

AgentZap answers every call 24/7/365. After hours, the AI screens callers for clinical urgency using specialty-specific triage protocols. True emergencies are escalated immediately to the on-call provider with full patient details. Routine matters are scheduled for callback or appointment during the next business day.

Question 8

Does it work with multi-specialty practice groups?

Accepted Answer

Yes. AgentZap routes patients to the correct specialist within your practice based on their condition, procedure type, and existing patient-provider relationships in ModMed. It handles scheduling across multiple specialties, locations, and providers within the same organization.

Question 9

Can the AI capture procedure-specific intake information?

Accepted Answer

Yes. AgentZap collects specialty-relevant intake information over the phone — pre-op instructions verification, medication lists, allergy updates, symptom details, referral information, and procedure-specific questionnaire responses. This data syncs with ModMed so the patient chart is prepared before their visit.

Question 10

How quickly can my specialty practice get started with AgentZap?

Accepted Answer

Most specialty practices go live within 24-48 hours. Our healthcare onboarding team configures your provider schedules, specialty-specific appointment types, triage protocols, insurance capture workflows, and ModMed REST API connection. You simply forward your phone number and start answering every patient call.

Feature	Human Receptionist	AgentZap + ModMed
Monthly Cost	$2,800 - $4,500	$109/mo
Availability	40 hrs/week	24/7/365
Simultaneous Calls	1 at a time	Unlimited
ModMed Sync	Manual entry	Automatic via REST API
HIPAA Compliance	Training required	Built-in + BAA included
Annual Savings	—	$32,000 - $52,000+

AI Receptionist for ModMed

AI Phone Answering. Built for ModMed.

Specialty-Specific Call Routing

Appointment Scheduling

Insurance Verification

Procedure-Specific Intake

Rx Refill Capture

After-Hours Triage

From patient call. To booked specialist visit.

Patient Calls

AI Answers

Checks ModMed

Booked & Confirmed

Every ModMed Specialty. One AI Receptionist.

Dermatology

Ophthalmology

Orthopedics

Gastroenterology

OBGYN

Pain Management

Plastic Surgery

Urology

Multi-Specialty Groups

Ambulatory Surgery Centers

Podiatry

Rheumatology

AI Receptionist vs. Front Desk Staff. Save 96%.

ModMed + AgentZap. Questions answered.