Question 1

Does Tekmetric have a built-in phone answering feature?

Accepted Answer

Tekmetric is excellent shop management software for digital vehicle inspections, repair orders, and parts ordering — but it does not answer your phone. AgentZap adds 24/7 AI phone answering on top of Tekmetric, so every call is picked up and every appointment opportunity is captured, even when your service advisors are busy writing estimates or your techs are under cars.

Question 2

How does AgentZap integrate with Tekmetric?

Accepted Answer

AgentZap connects to Tekmetric through Tekmetric's REST API. When a customer calls, the AI receptionist can check appointment availability, look up repair order status, create new customer records with vehicle details, and schedule service appointments — all synced directly to Tekmetric in real time. Setup takes about 10 minutes with your Tekmetric API credentials.

Question 3

How much does an AI receptionist for Tekmetric auto shops cost?

Accepted Answer

AgentZap starts at $109/month for 150 minutes of call handling. Compare that to $3,500+/month for a full-time service advisor receptionist. That's a 97% cost savings while providing 24/7 coverage instead of just business hours — including nights, weekends, and holidays when customers often call to schedule drop-offs.

Question 4

Can the AI handle "is my car ready?" calls?

Accepted Answer

Yes. Repair status inquiries are one of the highest-volume call types at auto shops. AgentZap checks the repair order status in Tekmetric and gives customers a real-time update — freeing your service advisors to focus on writing estimates, approving repairs, and closing jobs instead of answering the same question all day.

Question 5

What vehicle details does the AI capture from callers?

Accepted Answer

The AI captures year, make, model, mileage, VIN (if available), symptoms described by the customer, warning lights, and the specific service requested. All details are synced to Tekmetric as a new customer record or appended to an existing one, so your technicians have full context before the vehicle arrives.

Question 6

Can AgentZap handle after-hours drop-off scheduling?

Accepted Answer

Yes. Many customers prefer to drop their car off before or after business hours. AgentZap schedules after-hours drop-offs by collecting vehicle details, confirming the service needed, and booking the appointment in Tekmetric. Customers get a confirmation, and your team sees the appointment first thing in the morning.

Question 7

Does AgentZap handle estimate approval calls?

Accepted Answer

Yes. When a service advisor sends an estimate through Tekmetric, some customers prefer to call back rather than approve digitally. AgentZap can answer these calls, walk through the estimate details, and capture the customer's verbal approval — then update the repair order status in Tekmetric so your team can start the work immediately.

Question 8

How do I set up AI phone answering with Tekmetric?

Accepted Answer

Setup takes about 10 minutes in three steps: (1) Generate your Tekmetric API key from your shop settings, (2) Connect your Tekmetric account to AgentZap using the API key in your AgentZap dashboard, (3) Forward your shop phone number to your AgentZap number. The AI immediately starts answering calls with your shop name, services, and real-time availability from Tekmetric.

Question 9

Why do auto repair shops need an AI receptionist?

Accepted Answer

The average auto repair shop misses 30-40% of incoming calls. Technicians are under cars, service advisors are writing estimates, and the front desk is handling walk-ins. Each missed call represents a potential $650+ repair job going to a competitor. AgentZap ensures every call is answered professionally, vehicle details are captured, and appointments are booked — 24/7/365.

Question 10

Can the AI handle service history lookups for returning customers?

Accepted Answer

Yes. When a returning customer calls, AgentZap can look up their service history in Tekmetric by name or phone number. The AI can reference past repairs, remind customers about recommended services, and schedule follow-up appointments — delivering a personalized experience that builds loyalty and drives repeat business.

Feature	Front Desk Staff	AgentZap + Tekmetric
Monthly Cost	$3,500 - $4,500	$109/mo
Availability	40 hrs/week	24/7/365
Simultaneous Calls	1 at a time	Unlimited
Tekmetric Integration	Manual entry	Automatic via REST API
Vehicle Detail Capture	Inconsistent	Every call, every time
Annual Savings	—	$40,000 - $52,000+

AI Receptionist for Tekmetric

AI Phone Answering. Built for Tekmetric Shops.

24/7 Call Answering

Tekmetric REST API Sync

Vehicle Detail Capture

Repair Status Inquiries

New Customer Intake

Bilingual Support

From phone call. To booked repair.

Customer Calls

AI Answers

Captures Details

Booked in Tekmetric

Tekmetric Runs Your Shop. But Who Answers the Phone?

Techs Are Under Cars

Advisors Are Writing Estimates

Calls Go to Voicemail

Works for Every Tekmetric Shop. General. Specialty. Fleet.

Auto Repair Shops

Tire Shops

Quick Lube & Oil Change

Fleet Maintenance

Collision Repair

Diesel Repair

Transmission Shops

Brake & Muffler Shops

Auto Detailing

Auto Electrical

Mobile Mechanics

Towing Services

AI Receptionist vs. Hiring Staff. Save 97%.

Tekmetric + AgentZap. Questions answered.