Painting Company Books 65% More Estimates

The Challenge

ColorCraft Painting had built a stellar reputation across Denver for quality interior and exterior work. But with crews constantly on ladders and scaffolding, answering the phone was nearly impossible. By the time they returned calls at the end of the day, homeowners had already scheduled estimates with competitors.

“Painting is all about the estimate,” explains owner Marcus Thompson. “If you don't get in front of the customer first, you've lost the job. I was watching my guys miss 15-20 calls a day while they were up on ladders. That's potentially $50,000 in lost work every month.”

The Solution

Marcus implemented AgentZap to handle all incoming calls. The AI receptionist answers instantly, gathers details about the painting project—interior vs. exterior, number of rooms, surface conditions—and schedules in-home estimates based on crew availability.

For color consultations, AgentZap collects style preferences and sends customers a link to schedule a dedicated consultation. The system also handles questions about paint types, timelines, and provides rough pricing ranges for common projects.

The Results

Within 90 days of implementing AgentZap, ColorCraft Painting saw transformative growth:

• 65% increase in estimates booked from calls that were previously missed
• $12,000 additional monthly revenue from new estimate conversions
• 4.9-star Google rating with reviews praising quick response times
• Painters stay on the job without interruption from phone calls

ColorCraft has since expanded to 5 crews and extended their service area to cover the entire Denver metro, all supported by the same AgentZap system.

Features Used