AI Receptionist for AMS360
Never miss a policyholder call or new quote lead again. AgentZap answers your agency phone 24/7, captures claims, COI requests, and policy inquiries — all synced to Vertafore AMS360.
API integration
Policy & billing data sync
AI Phone Answering. Built for AMS360.
Every feature designed to work seamlessly with your Vertafore AMS360 agency
24/7 Call Answering
AI answers every call with your agency name and brand voice — nights, weekends, and holidays included. Never send a policyholder to voicemail again.
Policy Inquiry Handling
Callers asking about coverage details, billing questions, or policy changes get immediate attention. Details captured and routed to the right AMS360 workflow.
Claims FNOL Intake
First Notice of Loss captured with policy number, incident details, date, and urgency level. Urgent claims trigger instant SMS alerts to your claims team.
Billing & Payment Routing
Payment questions, billing inquiries, and premium notices routed to your billing team with full context from the caller — no repeat conversations needed.
New Quote Lead Capture
Every prospect calling for quotes gets a full intake: policy type, current carrier, coverage details, and contact info ready for your producers in AMS360.
Department Routing
Calls intelligently routed by line of business or department. Personal lines, commercial, claims, billing, and certificates each reach the right team.
From phone call. To AMS360 record.
Client Calls
A policyholder, prospect, or third party calls your insurance agency.
AI Answers
AgentZap answers with your agency name, greeting, and professional tone.
Captures Details
AI identifies call type — claim, quote, COI, billing — and captures all details.
Synced to AMS360
Call data, notes, and follow-ups sync directly to Vertafore AMS360.
Built for Independent Agencies. Every line of business.
AI phone answering customized for every insurance agency vertical
AI Receptionist vs. Hiring a CSR. Save 96%.
| Feature | Human CSR | AgentZap + AMS360 |
|---|---|---|
| Monthly Cost | $2,800 - $4,500 | $109/mo |
| Availability | 40 hrs/week | 24/7/365 |
| Simultaneous Calls | 1 at a time | Unlimited |
| AMS360 Sync | Manual entry | Automatic via API |
| Sick Days / Vacation | 2-4 weeks/year uncovered | Zero downtime |
| Annual Savings | — | $32,000 - $52,000+ |
AMS360 + AgentZap. Questions answered.
Stop Missing Policyholder Calls. Start Capturing Every Lead.
AMS360 agencies trust AgentZap for 24/7 phone answering. Set up in 15 minutes.
30-day money-back guarantee • Setup in 15 minutes • Cancel anytime