Barbershop Books 55% More Appointments

The Challenge

Classic Cuts Barbershop had built a loyal following in Chicago's South Side with quality cuts and a welcoming atmosphere. But with 6 barbers constantly working on clients, the phone rang off the hook with no one available to answer it.

“We're a busy shop—chairs are always full,” explains owner Marcus Thompson. “But every time the phone rang, we had a choice: stop mid-cut to answer or let it go to voicemail. Most guys calling want an appointment now. If they hit voicemail, they just call the next shop down the street.”

The Solution

Marcus implemented AgentZap to handle all incoming calls. The AI receptionist answers every call instantly, checks barber availability in real-time, and books appointments on the spot. It knows each barber's specialties and can match clients accordingly.

For walk-in inquiries, AgentZap provides current wait times. It also handles questions about services, pricing, and shop hours—freeing the barbers to focus entirely on their craft.

The Results

Within 60 days of implementing AgentZap, Classic Cuts Barbershop saw significant growth:

• 55% more appointments booked from calls that were previously missed
• $6,000 additional monthly revenue from captured appointments
• Zero missed calls with instant AI answering
• Barbers stay focused on clients without phone interruptions

Classic Cuts has since added a seventh barber to handle the increased demand, and they're looking at opening a second location.

Features Used