Nail Salon Books 45% More Appointments

The Challenge

Luxe Nails & Spa had become one of Houston's most sought-after nail salons. But with 10 nail technicians all working on detailed manicures and pedicures, stopping to answer the phone wasn't just inconvenient—it could ruin a client's gel application or nail art.

“Our technicians have polish and tools in their hands constantly,” explains owner Linda Nguyen. “Answering the phone means stopping mid-service, which affects quality. But we were losing so many calls—especially during busy Saturday afternoons when we were fully booked and couldn't answer.”

The Solution

Linda implemented AgentZap to handle all incoming calls. The AI receptionist answers instantly, understands different nail services (gel, dip, acrylics, pedicures, nail art), checks technician availability, and books appointments with the right specialist.

The system sends confirmation texts with service details and appointment reminders to reduce no-shows. It also handles questions about pricing, service duration, and can even describe popular nail designs from the salon's portfolio.

The Results

Within 90 days of implementing AgentZap, Luxe Nails & Spa saw impressive growth:

• 45% more appointments booked from calls that were previously missed
• $8,500 additional monthly revenue from captured appointments
• 70% reduction in no-shows with automated reminders
• Higher service quality as technicians work without interruptions

Luxe Nails has since expanded their team to 12 technicians and is planning to open a second location, with AgentZap ready to handle calls for both.

Features Used