Question 1

Does MTI have a built-in phone answering feature?

Accepted Answer

MTI (Mobility Technologies Inc) is a leading taxi technology and dispatch platform, but it does not include a built-in phone answering service. AgentZap provides a dedicated AI phone receptionist for MTI-powered taxi companies that answers voice calls 24/7, books rides, quotes fares, and dispatches drivers directly through your MTI system.

Question 2

How does AgentZap integrate with MTI?

Accepted Answer

AgentZap connects to MTI through its dispatch API. When a passenger calls, the AI receptionist captures pickup and destination details, checks driver availability in your MTI fleet, provides a fare estimate using your rate configuration, and creates the booking directly in MTI. The ride request appears in your dispatch queue instantly.

Question 3

How much does an AI receptionist for MTI cost?

Accepted Answer

AgentZap starts at $109/month for 150 minutes of call handling. Compare that to $4,200+/month for a full-time dispatcher. You get 24/7 coverage, unlimited concurrent calls during peak hours, and direct MTI integration — a 97% cost savings while dramatically improving ride capture rates.

Question 4

Can the AI handle peak-hour call volume?

Accepted Answer

Yes. Unlike human dispatchers who handle one call at a time, AgentZap handles unlimited concurrent calls simultaneously. During Friday nights, holidays, bar close, or major events, every caller reaches an agent instantly — no hold times, no busy signals, no missed fares.

Question 5

Can the AI receptionist handle airport pickup and drop-off requests?

Accepted Answer

Yes. The AI captures flight numbers, arrival times, terminal information, and passenger names for meet-and-greet services. It provides accurate airport transfer quotes based on your MTI rate tables and sends booking confirmations via SMS to passengers.

Question 6

Does AgentZap work with MTI zone-based pricing?

Accepted Answer

Yes. The AI receptionist understands your MTI zone pricing configuration and provides callers with accurate fare estimates based on pickup and destination zones, distance, time of day, and any applicable surcharges. This ensures passengers receive consistent and accurate quotes.

Question 7

How quickly can I set up AI phone answering with MTI?

Accepted Answer

Most taxi companies are fully operational within 24-48 hours. Setup includes configuring your service area, MTI API connection, fare rates and zone pricing, driver assignment rules, and corporate account protocols. Our team handles the technical configuration.

Question 8

Can the AI manage fleet-wide dispatch across multiple locations?

Accepted Answer

Yes. If you operate multiple taxi bases or service areas through MTI, the AI receptionist routes calls to the correct dispatch zone based on pickup location. Each zone can have its own fare configuration and driver pool.

Question 9

What happens if no drivers are available when someone calls?

Accepted Answer

The AI informs the caller of the estimated wait time based on MTI fleet data, offers to schedule a future pickup, or suggests alternative pickup times. It captures their details so dispatch can follow up when a driver becomes available — ensuring no booking opportunity is permanently lost.

Question 10

Can the AI handle wheelchair-accessible vehicle requests?

Accepted Answer

Yes. The AI captures accessibility requirements including wheelchair-accessible vehicles (WAVs), child seats, and other special needs. It checks available vehicle types in your MTI fleet and dispatches the appropriate vehicle, communicating special requirements to the driver before pickup.

Feature	Human Dispatcher	AgentZap + MTI
Monthly Cost	$4,200 - $5,500	$109/mo
Availability	8-12 hrs/day	24/7/365
Simultaneous Calls	1 at a time	Unlimited
MTI Integration	Manual entry	Automatic via API
Peak Hour Performance	35% calls missed	Zero calls missed
Annual Savings	—	$49,000 - $64,000+

AI Receptionist for MTI

AI Dispatch Answering. Built for MTI.

24/7 Dispatch Answering

MTI Dispatch Sync

Automated Driver Assignment

Instant Fare Quoting

After-Hours Coverage

Corporate Account Handling

From phone call. To driver dispatched.

Passenger Calls

AI Answers

Checks MTI

Ride Dispatched

Works for Transportation. Taxi. Courier. Fleet.

Taxi Services

Couriers

Trucking

Towing

Moving

Auto Repair

AI Receptionist vs. Hiring Dispatchers. Save 97%.

MTI + AgentZap. Questions answered.