Question 1

Does Sherlock have a built-in phone answering feature?

Accepted Answer

Sherlock is a robust taxi dispatch and management software platform, but it does not include a built-in phone answering service. AgentZap provides a dedicated AI phone receptionist for Sherlock-powered taxi companies that answers voice calls 24/7, books rides, quotes fares, and dispatches drivers directly through your Sherlock system.

Question 2

How does AgentZap integrate with Sherlock?

Accepted Answer

AgentZap connects to Sherlock through its dispatch API. When a passenger calls, the AI receptionist captures pickup and destination details, checks driver availability in your Sherlock fleet, provides a fare estimate, and creates the booking directly in Sherlock. The ride request appears in your dispatch queue instantly for driver assignment.

Question 3

How much does an AI receptionist for Sherlock cost?

Accepted Answer

AgentZap starts at $109/month for 150 minutes of call handling. Compare that to $4,200+/month for a full-time dispatcher. You get 24/7 coverage, unlimited concurrent calls during peak hours, and direct Sherlock integration — a 97% cost savings while dramatically improving ride capture rates.

Question 4

Can the AI handle high call volume during peak hours?

Accepted Answer

Yes. Unlike human dispatchers who handle one call at a time, AgentZap handles unlimited concurrent calls simultaneously. During Friday nights, holidays, sporting events, or bar close, every caller reaches an agent instantly — no hold times, no busy signals, no missed bookings.

Question 5

Can the AI receptionist handle airport transfer bookings?

Accepted Answer

Yes. The AI captures flight numbers, arrival times, terminal information, and passenger names for meet-and-greet services. It provides accurate airport transfer quotes based on your Sherlock rate configuration and sends booking confirmations via SMS.

Question 6

Does AgentZap support Sherlock fleet reporting and analytics?

Accepted Answer

AgentZap provides detailed call analytics including total calls answered, rides booked, fare estimates quoted, peak call times, and conversion rates. This data complements your Sherlock fleet analytics to give you a complete picture of dispatch performance.

Question 7

How quickly can I set up AI phone answering with Sherlock?

Accepted Answer

Most taxi companies are fully operational within 24-48 hours. Setup includes configuring your service area, Sherlock API connection, fare rates, driver assignment rules, and corporate account protocols. Our team handles the technical configuration so you can focus on operations.

Question 8

Can the AI handle pre-booked and scheduled rides?

Accepted Answer

Yes. The AI receptionist handles both immediate dispatch requests and advance bookings. For scheduled rides, it captures the desired date, time, pickup location, and destination, then creates the booking in Sherlock with the appropriate future timestamp for your dispatch team to plan around.

Question 9

What languages does the AI support for diverse passengers?

Accepted Answer

The AI receptionist communicates fluently in English, Spanish, and other languages — essential for taxi services serving diverse urban populations. It detects caller language preference and switches seamlessly for clear, accurate ride booking communication.

Question 10

How does the AI handle lost item recovery through Sherlock?

Accepted Answer

When passengers call about items left in a cab, the AI captures trip details (date, time, pickup/dropoff), item description, and contact information. It checks recent trip records in Sherlock to identify the driver and coordinates between passenger and driver for item return.

Feature	Human Dispatcher	AgentZap + Sherlock
Monthly Cost	$4,200 - $5,500	$109/mo
Availability	8-12 hrs/day	24/7/365
Simultaneous Calls	1 at a time	Unlimited
Sherlock Integration	Manual entry	Automatic via API
Peak Hour Performance	35% calls missed	Zero calls missed
Annual Savings	—	$49,000 - $64,000+

AI Receptionist for Sherlock

AI Dispatch Answering. Built for Sherlock.

24/7 Dispatch Answering

Sherlock Dispatch Sync

Automated Driver Assignment

Instant Fare Quoting

After-Hours Coverage

Corporate Account Handling

From phone call. To driver dispatched.

Passenger Calls

AI Answers

Checks Sherlock

Ride Dispatched

Works for Transportation. Taxi. Courier. Fleet.

Taxi Services

Couriers

Trucking

Towing

Moving

Auto Repair

AI Receptionist vs. Hiring Dispatchers. Save 97%.

Sherlock + AgentZap. Questions answered.