Question 1

Does TruckMate have a built-in phone answering feature?

Accepted Answer

TruckMate by Trimble is a powerful TMS for dispatching, billing, and load management — but it does not answer your phone. AgentZap adds 24/7 AI phone answering on top of TruckMate so every shipper call, load inquiry, and driver check-in is handled professionally, even when your dispatchers are busy or off the clock.

Question 2

How does AgentZap integrate with TruckMate?

Accepted Answer

AgentZap connects to TruckMate through the TruckMate API. When a shipper or driver calls, the AI receptionist can look up load status, capture new shipper details, and log call data directly into your TruckMate system. Setup takes about 10 minutes with your TruckMate API credentials.

Question 3

How much does an AI receptionist for TruckMate cost?

Accepted Answer

AgentZap starts at $109/month for 150 minutes of call handling. Compare that to $4,200+/month for a full-time dispatcher or $2,500/month for an after-hours answering service. That's a 97% cost savings while providing true 24/7 coverage instead of just business hours.

Question 4

Can the AI handle after-hours dispatch calls?

Accepted Answer

Yes. After-hours calls are where trucking companies lose the most revenue. Shippers with hot loads at 11 PM call the next carrier on their list when they hit voicemail. AgentZap answers every call 24/7, captures load details (origin, destination, commodity, weight, equipment type), and alerts your on-call dispatcher via SMS for time-sensitive freight.

Question 5

What happens when a driver calls about a breakdown?

Accepted Answer

AgentZap triages emergency breakdown calls immediately — capturing the driver's location, unit number, issue description, and severity. Critical breakdowns trigger instant SMS alerts to your maintenance team or roadside assistance provider. Non-emergency issues are logged in TruckMate for next-business-day follow-up.

Question 6

Can the AI provide load status updates to shippers?

Accepted Answer

Yes. When a shipper calls asking "where's my load?", AgentZap pulls real-time data from TruckMate — current location, estimated delivery time, and any delays or exceptions. Shippers get instant answers without tying up your dispatchers, which is especially valuable for high-volume carriers handling hundreds of status calls per week.

Question 7

Does AgentZap handle new shipper qualification?

Accepted Answer

Yes. When a new shipper calls, AgentZap captures company name, contact info, commodity types, typical lanes, volume estimates, equipment requirements, and any special handling needs. All details sync to TruckMate as a new customer record, ready for your sales team to follow up with a rate quote.

Question 8

How does the AI handle rate quoting?

Accepted Answer

AgentZap can provide ballpark rate ranges based on your configured lane pricing and market conditions. For firm quotes that require dispatcher approval, the AI captures all load details and routes the opportunity to your pricing team with full context — so they can call back with a competitive quote within minutes, not hours.

Question 9

What information does the AI collect from callers?

Accepted Answer

For shipper calls: company info, origin/destination, commodity, weight, equipment type (dry van, reefer, flatbed), pickup/delivery dates, accessorials (lift gate, inside delivery, hazmat), and urgency level. For driver calls: unit number, location, issue type, and whether it's an emergency. Everything syncs to TruckMate automatically.

Question 10

Can AgentZap answer calls for freight brokerages using TruckMate?

Accepted Answer

Yes. AgentZap handles both asset-based carriers and freight brokerages running TruckMate. For brokerages, the AI manages carrier check calls, shipper load tenders, capacity inquiries, and rate negotiations — all synced to your TruckMate brokerage module. The AI understands freight terminology and speaks the language of the industry.

Feature	Human Dispatcher	AgentZap + TruckMate
Monthly Cost	$4,200 - $6,500	$109/mo
Availability	40-50 hrs/week	24/7/365
Simultaneous Calls	1 at a time	Unlimited
TruckMate Integration	Manual data entry	Automatic via API
After-Hours Coverage	Overtime or voicemail	Included — no extra cost
Annual Savings	—	$49,000 - $76,000+

AI Receptionist for TruckMate

AI Dispatch Answering. Built for TruckMate.

24/7 Dispatch Answering

Load Status Inquiries

New Shipper Intake

Rate Quote Handling

Emergency Breakdown Calls

Bilingual Support

From phone call. To dispatched load.

Shipper Calls

AI Answers

Checks TruckMate

Logged & Routed

Works for Every TruckMate Business. Carriers. Brokers. Logistics.

Trucking Companies

Freight Brokers

Logistics / 3PL

LTL Carriers

Couriers

Towing Companies

Moving Companies

Taxi & Rideshare

AI Receptionist vs. Hiring Dispatchers. Save 97%.

TruckMate + AgentZap. Questions answered.